Sr. Application Support (LMS-FinnOne)
Sr. Application Support (LMS-FinnOne)
Aditya Birla GroupThis job is no longer accepting applications
Job Description
Job Purpose
Supporting Actions
Application Uptime & Reliability
- Lead the L1/L2/L3 support team responsible for non-core application stability, availability, EOD/BOD batch operations, DR readiness, and database/application monitoring.
- Ensure 99%+ uptime, timely incident resolution, proactive monitoring, and strong collaboration with Engineering, DevOps, Infra, and Business teams.
- Strengthen platform reliability through preventive fixes, automation, governance, and continuous improvement.
Supporting Actions
Application Uptime & Reliability
- Maintain 99% uptime for non-core applications
- Daily health checks, proactive alerting
- Zero unplanned outages
- 98% successful EOD/BOD jobs
- Publish job status reports
- Reduce batch failures by 20% YoY
- 95% incidents resolved within SLA
- MTTR reduction by 20%
- Zero repeat incidents through preventive actions
- 100% DR drill success
- Errorfree switchover/fallback
- DR documentation updated quarterly
- API gateway success rate >98%
- Monitor latency, timeouts, circuit breaker events
- Ensure certificate renewal before expiry
- Daily task allocation & monitoring
- Weekly RCA reviews, training & capability building
- Positive stakeholder satisfaction (4.3/5)
- 100% pre/postdeployment validations
- Change success rate 98%
- CAB / documentation compliance
More Info
Key Skills
database application monitoring
RCA reviews
incident resolution
batch operations
task allocation
change governance
L1 L2 L3 support
preventive fixes
About Company