Job description
Role & responsibilities
- Serve as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.
- Translate high level business requirements into functional specifications for the IT organization and manages changes to such specifications
- Collaborate with business partners to ensure technology outcomes aligns with the overall business strategy
- Performs investigation, evaluation and documentation of system design findings.
- Assures that users understand business system functions.
- Create and apply diagrams that represent the flow, the process and the transformation of data within various systems.
Preferred candidate profile
- 7+ years of relevant experience.
- Strong understanding of ServiceNow platform capabilities and modules.
- Must have ServiceNow experience supporting application development, not only admin/ticketing
- Familiarity with IT Service Management (ITSM) and ITIL principles
- Ability to work with multiple business systems and have a good understanding of system design.
- Ability to analyze complex business processes and translate them into clear and concise requirements.
- Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Detail-oriented with strong analytical and problem-solving skills.
- Knowledge of Agile or Scrum methodologies is a plus.
- ServiceNow certifications such as Certified System Administrator (CSA) are advantageous.
Perks and benefits
- Salary best in industry
- Hybrid
