- Analyzes data to detect trends, make recommendations, and provide reporting
- Leads activities to assess adherence to the business management processes supported
- Answers questions from associates about the business management processes supported; handles more complex questions/issues elevated from other analysts on the team
- Gathers feedback from technology associates about the business management processes supported
- Identifies and documents process measures, issues and opportunities, and waste in the processes supported
- Identifies opportunities for process improvements and makes recommendations for best practices
- Serves as an escalation point and mentor for junior staff
- Contributes to and helps maintain process documentation repositories
- Develops standard operating procedures; identifies and suggests possible improvements on procedures
- Assists with the training and development of more junior level analysts as needed
- Provides mentoring and guidance to more junior level analysts; may provide feedback and direction on specific tasks
- Develops relationships with cross-functional teams including finance and legal to ensure processes remain compliant with company regulations
- Technology Vendor Management Responsibilities
- General Vendor Management
- Manages strategic vendors regarding onboarding, offboarding, performance, and contract compliance
- Develops Vendor requirements and performance scorecards in partnership with technology areas
- Develops and presents vendor management assets that are clear and effective to communicate engagement objectives and expectations to vendors and cross-functional stakeholders
- Interprets and analyzes performance reviews from Vendors and Stakeholders
- Executes and supports all strategic, emerging, and tactical vendor renewals
- Partners with Enterprise Strategic Sourcing as needed (Plan, Execute and Support) to ensure requirements and quality standards are met for sourcing efforts in assigned areas
- Partners with key internal resources to ensure an effective negotiating strategy is set and aligned to business requirements to obtain the best overall value based on performance
- Supports the Vendor Management Leadership Team in the development of category strategies and approaches that are aligned to their business customer and responsible for the execution of those strategies and delivery of savings
- Maintains and updates the vendor database and key information
- Supports the overall software asset process for assigned area, as applicable to ensure compliance with terms and conditions of the current agreement
- Manages key Vendor and customer relationships within a category of spend to ensure on-going alignment to business requirements, for assigned area
- Stakeholder Management
- Identifies, escalates, and manages risks, issues and other action items of vendors
- Interprets and monitors contractual SLAs and obligations
- Leads the tracking and presentation of key vendor performance metrics (delivery, financial, innovation, etc.)
- Provides regular updates and status reports
- Facilitates and maintains relationships between vendors and internal resources, including Technology stakeholders and executive leadership
- Supports content for vendor business reviews
- Invoice Management
- Executes and troubleshoots the full lifecycle for purchase operations from order entry, receipts (as needed), invoicing and ongoing business/vendor support accurately, timely, and in accordance with Lowe's policies and procedures and proper audit trail
- Manages the payments and approvals for the outsourced payment services providers to ensure payments are accurate, timely and have proper supporting details
- Works collaboratively with sourcing and e-procurement team to support the ongoing optimization of Lowe's buying channels to drive work away from manual entry more into pre-defined buying channels
- Advises on potential new or modified purchasing systems, policies and procedures to understand impact to the team's processes and/or customers and/or vendors
- Software Asset Management
- Interacts with the Flexera Software Asset Management system to ensure data quality of new or changed Asset, License and Contract records
- Creates ad-hoc Asset Management reports when required
- Develops Effective Licensing Positions (ELP) accurately in the Software Asset Management tool, and generates software reconciliation reports (Purchased vs. Deployed counts)
- Completes work related to the recovery and possible redeploy of assets driving cost saving efforts
- Ensures the New Technology Onboarding review process is done consistently
- Executes Software Recycling Campaigns and redundancy elimination efforts
- Maintains ongoing documentation of data definitions, and process workflows for more complex processes
- Ensures data integrity both from the ownership and discovery standpoints
- Drives the installation of discovery agents on assets within the Lowe's environment and mitigates current discovery gaps exist
- Ensures SAM policies and procedures are being followed in accordance to corporate standards and vendor SLAs
- Technology Resource Management & Business Operations Responsibilities
- Technical Activities
- Focuses primarily on reporting which requires a strong understanding of database structure, data modeling, and data visualizations
- Uses SQL to extract, combine and normalize data in order to deliver clear and actionable information to end-users
- Takes steps to connect database tools to both function-level (native) and enterprise-level tools
- Works closely with solutions teams so understand and translate end-user business requirements into system functionality
- Non-Technical Activities
- Evaluates Technology Resource Mgmt & Business Operations processes and defines opportunities to improve efficiencies and drive Technology resource health
- Drives TBM process implementation for designated TBM initiatives by identifying and defining test scenarios and test plans based on user requirements
- Collaborates directly with cross-functional stakeholders (e.g., service and process managers and business partners) to support alignment and synergy of processes and procedures
- Contributes to definition and execution of specific initiatives within the Technology Resource Mgmt & Business Operations Roadmap while aligning to Technology Strategy
- Defines, develops and deliver role relevant training content, based on a deep understanding of the Resource Mgmt, Time Entry, Project Forecasting, and other technology business operations processes, the Lowes SDLC/project delivery methodologies, the Lowes Financial Planning cycle, and SME level knowledge of tools that support the processes
- Reviews and analyzes ad hoc analytics requests to ensure published metrics are appropriate, flexible and meet the needs of IT leadership; identifies, defines and implements end-user follow up actions to ensure a high level of data governance
- Supports the Technology leadership community by defining and developing standard analytics that enable decision making around resource spend and work prioritization/balancing
- Provides second level coaching and roll-out support to users throughout the implementation process; participates in the definition, development and improvement of standard operating procedures (SOPs)
- Reviews queries and process performance reports to support Objectives and Key Results (OKRs)
- Works closely with key stakeholders in reviewing resource forecasting, role/skill analysis and cost planning, program scheduling and scenario planning to ensure clear understanding and that processes are executed according to the defined cadence
- Technology Compliance Responsibilities
- Performs tasks to identify and remediate process gaps within existing Tech Compliance compensating controls
- Reviews preliminary reports and follows up on deliverables needing clarification or additional detail owned by other Lowe's Technology teams
- Leads in the development and communication of compensating controls in adherence to Lowe's Technology Compliance
- Leads and advises Technology teams in remediating vulnerabilities, exposures and Technology control gaps and deficiencies
- Identifies and escalates non-compliance according to Lowe's Technology policy compliance management
- Assists Internal and External Audit by conducting testing and validation of SOX policy controls using industry standard assessment techniques (NIST, ISO, COBIT)
- Documents vulnerabilities, audits finding analysis and assists in the development of compliance remediation plans
- Collaborates with technical teams to identify, resolve and mitigate Technology compliance issues and audit findings
- Technology Investment Management Responsibilities
- Analyzes large volumes of data to identify areas of opportunity in technology spend
- Configures of the Apptio tool, using intermediate programming skills to make reporting updates, data calculations, and dashboard updates; optimizes both the model and the views
- Identifies opportunities to adjust and optimize the technology investment roadmap
- Supports the relationship with Apptio on configuration requirements for system upgrades and release schedules as well as monitors Apptio non-functional performance (speed, stability, security)
- Navigates complex technical incident and support ticket management with Apptio
- Understands and creates end user training programs and supporting collateral; facilitates training and access administration of new users
- Actively reaches out to stakeholders to capture requirements and keep records of model enhancements
- Serves as production technical support owner (operates service request process) and supports technical integrations to other systems, SSO, and Data Link
- Researches ways to optimize Apptio model and reports
- Advises on report updates and utilizes intermediate programming skills to create new reports
- Monitors environment for system, data, and model changes and amends/adds data sources as required
- Drives Month End Process, including data upload, validation, and issue remediation
- Directs user support for Directors and Managers
- Technology Operational Excellence Responsibilities
- Conducts proactive and consistent research to identify process automation/improvement opportunities including areas of focus, scoping of the project, prioritization, key deliverables, and successful outcomes
- Analyzes and develops solutions that facilitate process standardization, continuous productivity and quality improvement
- Assess and decides which methodology to apply and the tools and techniques to utilize to effectively lead each process improvement project
- Leads charter development, stakeholder analysis, process design, improvement solutions, testing, and implementation plans through successful application of methodologies for each project
- Designs and collaborates (with Finance) to track metrics and key performance indicators for each process automation/improvement project
- Manages relationships with mid-level leaders and business partners and sponsors to help them understand business cases and to foster a culture of continuous improvement across the enterprise
- Assists with preparing communication material for CIO leadership team
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
