Sr. Analyst Claims Operations

-Evaluate claims to ensure sufficient information is available for loss reporting.

-Submit claims to carriers and confirm receipt along with adjuster assignment.

-Manage claims intake queues, including new claims and exceptions, and ensure compliance with reporting criteria.

-Cross-verify reported claims and maintain accurate documentation in systems such as Epic, Outlook, and DMS.

-Send acknowledgment emails for claims information received from carriers and follow special handling instructions for specific claims categories.

-Collaborate with supervisors and virtual teams, prioritize multiple tasks, and identify process gaps for improvement.

-Compile and present reports on customer service activities and performance metrics.

-Communicate effectively with internal teams, carriers, clients, and stakeholders.

-Anticipate customer needs and drive solutions to enhance service delivery.

-Demonstrate accountability, flexibility, and a positive, proactive attitude while working independently.