Sr AI Product Manager

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world's leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can't. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us Check out: www.cyara.com

Cyara's Values

:At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive

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Cyara's Diversity, Equity, Inclusive and Belongin

g:At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective succes

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Role Overv

iewThe AI Product Manager will own the strategy, roadmap, and execution of AI-driven testing and assurance capabilities, with a strong focus on conversational AI systems (voice and chat bots), agentic workflows, and AI evaluation framewor

ks.This role focuses on translating complex, real-world challenges in AI-driven customer interactions into scalable, market-leading solutions that help enterprises validate autonomous AI behavior, ensure trust, and optimize performance at sca

le.You will act as a product leader, customer advocate, and cross-functional collaborator, driving measurable outcomes while advancing Cyara's agentic CX assurance platform visi

on.Key Responsibilit

iesProduct Strategy and Vis

ionDefine and evolve the product strategy aligned with Cyara's agentic platform vis

ionDevelop and maintain a clear, outcome-driven road

mapContinuously assess market trends in LLMs, conversational AI, and autonomous agents, identifying opportunities to differenti

ateCustomer and Market Leaders

hipEngage directly with customers building AI voice and chat bots to understand real-world challenges in testing, scaling, and tr

ustAct as the voice of the customer, translating issues li

ke:
Silent failures in conversat

ions
Multi-turn break

downs
Performance at scale (e.g., thousands of concurrent calls)into actionable product requir

ementsPartner with sales, pre-sales, and customer success teams in strategic engagements and

demosProduct Delivery and Exe

cutionOwn the end-to-end product lifecycle from problem definition through delivery and ite

rationCollaborate closely with engineering, AI/ML, and architecture teams to build agentic testing/monitoring fe

aturesDrive backlog prioriti

zationGo-to-Market and Enab

lementEnable sales and marketing teams with clear posit

ioningSupport product launches, demos, and customer-facing narr

ativesPartner with enablement teams to ensure adoption of new AI capabi

litiesExperience and Qualifica

• tions:5–10 years of product management experience, ideally in AI, developer platforms, or SaaS pr
• oductsHands-on experience with conversational AI and/or CCaaS pla
• tformsStrong understanding of LLM-based systems, prompt orchestration, and agent workflows pre
• ferredExperience with testing frameworks, QA systems, or developer tooling pre
• ferredAbility to operate in fast-paced, ambiguous environments and drive c
• larityStrong communication skills with the ability to influence cross-functional

teamsWhy You'll Love Working at

• CyaraMission with impact – Help enterprises build AI systems customers can
• trustCategory leadership – Define the emerging space of Agentic CX ass
• uranceReal product ownership – Build foundational capabilities for AI testing and
• trustCutting-edge problem space – Work at the intersection of AI, CX, and large-scale s
• ystemsRoom to grow – Shape not just products, but the future of AI ass