Job Description
Senior Advanced Software Engineer
We are seeking a highly experienced Senior Advanced Software Engineer to lead enterprise initiatives across Enterprise Resource Planning (ERP), IT Service Management (ITSM), Customer Relationship Management (CRM), and Operations. This role is responsible for driving process standardization, service excellence, systems integration, operational efficiency, and continuous improvement across business and IT platforms, while supporting strategic transformation initiatives, service delivery optimization, and cross-functional project execution.
Responsibilities
Core Responsibilities
- Lead strategic initiatives, governance, and project delivery best practices across ERP, ITSM, CRM, operations, and enterprise engineering tool support services.
- Provide end-to-end support services for all MCAD/ECAD tools (extended packages), including tool installation, troubleshooting installation-related issues, access and license support, and general application support for business users.
- Collaborate with leadership, engineering teams, SMEs, product vendors, and the ESD/SCCM team on planning, packaging, deployment, systems enhancements, and tool improvements to increase efficiency and service quality.
- Lead and support the team by assigning work, resolving issues, sharing knowledge, contributing to hiring and performance activities, and managing daily operations in alignment with SLAs.
- Drive process improvements, automation, and standardization to enhance operational efficiency, service delivery, and overall business performance.
- Create and maintain installation scripts for applications where packaging is feasible, modify scripts to support version upgrades, and drive automation of the installation process.
- Monitor and address middleware, TLS/SSL, and other server-side vulnerabilities for COTS tools installed in the environment, while supporting PDT, AIA, PIP, and related compliance requirements as per established SLAs.
- Provide operational support across India (IST) and USA (MST) time zones, perform initial issue investigation, coordinate with vendors for product-related issues, and maintain SLA-based service delivery.
- Manage data activities, escalations, operational issue resolution, master R drive application sync failures, and configuration or setup of admin licenses to support business users.
- Identify and implement process improvements, including license optimization reporting, quarterly application upgrade proposal planning, and testing support for tool updates and patches identified by tool SMEs within the Honeywell environment.
- Support AOP planning, demand estimation, and CMDB compliance, while creating and publishing KB/KBE articles, FAQs, and other help documentation in Ask Red and ITDirect, and providing basic training for new users on tool usage.
Qualifications
Experience and Domain Expertise
- 12+ years of IT experience supporting mechanical and electrical application operations, including software inventory, change management, server license configuration, and CAD/CAE/ECAD platforms.
- Knowledge of PDT, AIA, and related engineering software ecosystems, with experience in licensing, configuration, deployment, cloud support, infrastructure migrations, and vulnerability management.
- Strong skills in process improvement, automation, digitization, document management, project management, report generation, systems integration, and operational optimization.
- Strong communication, stakeholder management, training, and documentation skills.
- Proven leadership in managing teams, improving cross-functional service delivery, and making sound decisions in complex situations.
