Role Overview
Tonic Worldwide is seeking a Senior Client Partner with 12 years of agency experience in account management/client servicing. The ideal candidate will act as the primary point of contact for assigned clients and will be responsible for managing day-to-day operations, campaign execution, and strategic coordination across internal teams.
Key Responsibilities
- Serve as the main point of contact for clients, ensuring strong and effective client relationships
- Manage end-to-end account operations including briefs, timelines, deliverables, and approvals
- Coordinate with internal teams (creative, media, strategy, performance, etc.) to ensure seamless execution
- Translate client requirements into clear internal briefs and actionable plans
- Ensure campaigns and deliverables are executed as per agreed timelines and quality standards
- Support in developing strategic recommendations and presentations for clients
- Monitor ongoing campaigns and proactively flag risks, delays, or scope changes
- Maintain documentation related to client communication, deliverables, and reports
- Assist in identifying opportunities for account growth and upselling where applicable
Required Skills & Qualifications
- 12 years of experience in an agency environment in account management or client servicing
- Strong communication and interpersonal skills
- Ability to manage multiple stakeholders and priorities effectively
- Good understanding of digital marketing and agency workflows
- Strong organizational and problem-solving skills
- Proficiency in MS Office / Google Workspace and presentation tools
- Ability to work in a fast-paced, deadline-driven environment
