Job Description

L1L2 Support Engineers Minimum 3 years of relevant professional experience working on L1L2 support responsibilities Strong proficiency in SQL querying, complex queries using joins, good knowledge of advance database concepts Strong proficiency in Unix Able to decipher and debug logs on Cloudwatch Proficiency in providing basic support for hardware, software and network related problems for L1 support Proficiency in providing advanced troubleshooting for hardware, software and network related problems for L2 support Strong analytical skills and communication skills Experience with monitoring tools, log analysis, and incident management Team oriented strong interpersonal and communication skills Must be independent and comfortable in a fast paced, ambiguous and often multi-directional work environment Working in shifts Shift time: 6 am - 3 pm, 1 pm - 10 pm Would need to work over weekend in rotation and they would get comp-off. Total working days- 5 Preferred Qualifications Experience with microservice architectures and Java debugging skills Experience with AWS Experience with version control Git, continuous integration, deployment, and configuration management tools Experience in Financial Services or Fintech