Splunk ITSI Consultant

Role: Splunk ITSI Consultant

Experience Level: 4-6 Years

Location: Remote

Shift: 12:00 PM-9:00 PM IST

Required Qualifications :

• 4–6 years of hands-on experience with Splunk, including at least 2 years focused on Splunk ITSI.

• Proven experience leading service decomposition workshops and translating business services into ITSI service models.

• Strong working knowledge of ITSI components: service trees, KPI base searches, service templates, entities, thresholds, and glass tables.

• Experience with Data Source Assessments and data quality validation for KPI readiness. • Hands-on experience configuring bidirectional integrations between Splunk ITSI and third-party ticketing systems (ServiceNow preferred).

• Experience with entity discovery, import, and management within ITSI.

• Proficiency installing and configuring Splunk Technical Add-ons (TAs) and ITSI Content Packs.

• Strong documentation skills with experience producing runbooks, onboarding templates, and service dependency documentation.

• Excellent communication and facilitation skills for leading workshops with business stakeholders.

Preferred Qualifications

• Splunk ITSI Certified Admin & Splunk Enterprise Certified Admin certification.

• Experience working in financial services or other highly regulated industries with complex service dependencies.

• Familiarity with ITIL frameworks and IT service management best practices.

• Experience with Splunk DB Connect for database integrations.

• Knowledge of Splunk Event Analytics, Notable Events, and correlation search configuration.

• Experience creating glass tables and executive-level ITSI dashboards.