Specialist, WFM Real Time

What You'll be Doing

Have a passion to solve work puzzles in real time Are you looking for an opportunity to experience something new each day In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients needs. You'll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program.  You'll report to the manager. You'll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations. 

During a Typical Day, You'll

• Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success
• Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information.
• Forecast staffing and recommend headcounts on a day-to-day, short-term basis
• Bring your time management and organizational skills to manage multiple, complex, on‐going tasks 

What You Bring to the Role

• 6 months or more data analysis experience 
• High school diploma or equivalent 
• Solution-oriented mindset 
• Understanding, interpreting, and manipulating data for reporting.
• Computer savvy 

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you .