KEY SKILLS AND EXPERIENCE
You have:
- 8+ years of relevant experience and/or a graduate equivalent (or higher) degree.
- Level 2 Technical Support – TAC - Packet Core.
- Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.
- Good in all technology call flows – 2G, 3G, 4G, 5G, as per 3GPP standards.
- Fault identification/correction/ reporting skills on the particular subsystem and equipment
- Ready to support Emergencies on a 24/7 basis
It would be nice if you also had:
- Flexible to work in different time zones.
- Having Excellent in logical / analytical skills.
- Linux Cloud certification.
HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN
- Plan and execute technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes. Identifies and solves technical problems. Shares knowledge in own professional area.
- Support areas by participating in emergency and 24/7 duty(emergency duty on rotational basis only for limited time in a month)
- Care Expert Technical Support – TAC - Packet Core.
- Support customers regions– APAC & India, MEA & Europe, NAM
- Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container
