Job Description
Role Description
Job Summary
We are seeking a proactive and detailoriented Application Support Engineer to support and maintain businesscritical applications hosted on Windows Server environments with 57 of relevant experience The ideal candidate will have handson experience in server migration activities application deployment SQL Server administration troubleshooting CC based applications and resolving infrastructurerelated issues to ensure system stability and availability
Key Responsibilities
Perform Windows Server migration upgrade and maintenance activities while ensuring minimal downtime
Deploy configure and support CC based applications across development test and production environments
Execute application patching version upgrades and routine maintenance activities
Monitor application health and troubleshoot production incidents identifying root causes and implementing corrective actions
Administer SQL Server environments including connectivity validation performance monitoring and basic database maintenance tasks
Configure manage and troubleshoot ODBC connections for applications and databases
Coordinate with development infrastructure and business teams to resolve application and environmentrelated issues
Support release and deployment activities ensuring adherence to change management processes
Prepare and maintain technical documentation deployment procedures and support runbooks
Participate in oncall support and production incident management as required
Required Skills
Strong experience with Windows Server administration upgrades and migration activities
Handson experience in application patching deployment and production support
Experience troubleshooting and supporting CC applications
Good knowledge of Microsoft SQL Server administration and database connectivity troubleshooting
Experience with ODBC configuration maintenance and issue resolution
Understanding of application logs performance monitoring and incident management processes
Familiarity with service management tools and ticketing systems
Strong analytical troubleshooting and communication skills
