Specialist - System Management

Cloud Operations Team Lead Role AWS Azure

oProvide operational support for AWS and Azure IaaS services including

oAWS EC2 EBS AMIs Snapshots Load Balancers VPC

oAzure Virtual Machines Disks VNets NSGs Load Balancers

oPerform and oversee incident service request and change activities

oDrive CAB call PIR Calls with client

oAct as technical escalation point L2L3 for complex infrastructure issues

oEnsure adherence to defined SOPs runbooks and operational processes

Team Leadership Coordination

Lead a team of AWSAzure cloud administrators

Assign tasks track progress and ensure timely resolution of tickets

Provide technical guidance and mentoring to team members

Review operational work for quality compliance and accuracy

Monitoring Backup Compliance

Ensure infrastructure monitoring s are reviewed and acted upon

Support backup validation snapshot management and restore testing

Ensure tagging standards patching coordination and compliance checks

Assist in audit support and evidence collection activities

Networking Infrastructure Support IaaS Scope

Support cloud networking at infrastructure level

oAWS security groups routing subnet issues

oAzure NSGs routing connectivity validation

Coordinate with Network teams for issues outside defined scope

Operational Governance

Participate in daily operations calls weekly reviews and service meetings

Support RCA preparation for recurring or major incidents

Maintain operational documentation and update runbooks as needed

Ensure smooth handover and knowledge transfer within the team

Automation Improvements Basic Level

Identify basic automation opportunities to reduce repetitive tasks

Support scripting or automation initiatives as defined by leadership

Encourage standardization and process improvements

Required Skills Experience

Technical Skills

Working experience with AWS and Azure IaaS

Good understanding of cloud networking basics

Experience with monitoring and ticketing tools

Basic scripting knowledge PowerShell Bash preferred

Leadership Operational Skills

Experience leading or acting as shifttechnical lead

Strong incident and problem solving skills

Ability to coordinate with multiple teams and stakeholders

Good communication and documentation skills

Experience Qualifications

78 years of overall IT infrastructure experience

46 years in AWS andor Azure cloud operations

Prior experience in managed services or support environment

Cloud certifications AWSAzure Associate preferred