Specialist / Sr.Specialist – Quality Feedback

Entry-level requirements

. Educational qualification - Graduate in engineering/Dipolomo in Mechanical/Production/Industrial Engineering

. More than 5 Years Experience in KONE, Experience in Quality Feedback process working experiences are a plus

. Good operational knowledge of SAP and data analytics software are a plus

. Proven ability to work in international environment

. Good Verbal & Email communication in English

. Analysis and problem solving

. Decision Making & Conceptual thinking

What will you be doing

• Overall governance of sub-contracted feedback handling service ensure effective Daily operation management with 3rd party service provider and its teams with respect to agreed contract and objectives.
• Ensure robust and proactive competence development and team leadership at sub-contracted teams.
• Drive for systematic root cause analysis, continual improvement culture and actions together with sub-contractor team leads.
• Ensure efficient and productive regular communication with stakeholders, manage stakeholder relationships, including complex non-standard cases, disputes and escalations
• Ensure customer-centricity in all daily work and development projects by understanding and serving frontline and customer needs and proactive communication (i.e., transparency, flexibility, and dependability)

Responsibilities as a QFB Specialist:

. Ensure sufficient feedback handling capacity to maintain high responsiveness and service quality

. Ensure and develop further process and performance transparency and reporting (KPIs), taking in to account different stakeholder needs.

. Ensure cross-functional collaboration and stakeholder relationships

.Drive and manage development projects on own area of responsibility participate and support other relevant KONE development projects

. Support to KSC QFB Development stream & other associated streams

. Ensure compliance with quality, safety and environmental standards

What do we offer

. Career progression and opportunities within a global organization

. Total reward elements that engage and motivate our employees and help us make KONE a great place to work

. Comprehensive learning and development programs covering a wide range of professional skills

. You are surrounded by funcolleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

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