Specialist, SNC Process

Core requirements

• High attention to detail and disciplined execution of validation, documentation, monitoring, and escalation activities.
• Ability to assess incomplete information, apply defined decision criteria, and escalate exceptions appropriately.
• Strong organization and prioritization skills to manage multiple notifications and deadlines.
• Clear written and verbal communication with submitters and cross-functional stakeholders.
• Ability to distinguish process monitoring responsibilities from functional execution and closure accountability.
• Collaborative and accountable working style in a global, matrixed, and regulated environment.
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Qualifications

• Education & Experience
• Bachelor's degree in Supply Chain, Procurement, Quality, Engineering, Business Administration, Operations Management, or a related field.
• 2-5 years of relevant experience in Procurement, Supply Chain, Quality, Operations, Supplier Management, workflow support, or process governance. Equivalent combinations of education and experience may be considered.
• Experience with supplier notifications, quality or change-control processes, supplier portals, workflow systems, supply continuity, or process governance is preferred.
• Experience supporting global cross-functional processes and maintaining operational data and documentation.
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• Skills & Competencies
• Analytical thinking, attention to detail, and accurate application of defined criteria.
• Structured problem-solving and appropriate escalation of issues and exceptions.
• Effective case management, prioritization, organization, and follow-through.
• Professional communication across operational, technical, and business audiences.
• Ability to follow standards, accept coaching, and contribute to team knowledge sharing.
• Continuous improvement mindset and willingness to identify scalable enhancements.
• Technical Skills
• SNC and supplier notification platforms: working knowledge of SNC intake portals, SQLM, TrackWise, or comparable workflow systems, as applicable.
• Workflow and collaboration tools: ServiceNow, Microsoft 365, Teams, SharePoint, and case-management solutions.
• Analytics and reporting: strong Excel skills and working knowledge of Power BI for data validation, KPI tracking, backlog visibility, and reporting.
• Procurement systems exposure: Coupa and JD Edwards knowledge is an advantage where relevant to SNC assessment or stakeholder support.
• Language Skills
• Fluent English
• Additional languages are a plus