Job Description
- ServiceNow developer will responsible for leveraging the various ServiceNow functionalities in ITSM, ITOM, ITAM, ITBM modules, GRC and Scoped applications to convert technical specification into working solutions.
- Leverage Service Portal framework to improve the user experiences on the IT Portal interface.
- Build integration with other third-party and in-house system using ServiceNow standard connectors/custom solutions as required.
- Work with the business partner to validate the solution and assist in the successful migration of products to Production environment.
- Take part in process improvement initiative to standardize the solution on the ServiceNow platform.
- Involve in platform maintenance activities including cloning and ServiceNow version upgrade activities to stay current with the ServiceNow releases.
- Prepare process flow and user guide documents based on the needs of the projects.
- Troubleshoot open incidents and perform RCA (root cause analysis) of the same.
Support business users with any functional related queries, post-delivery of the business requirements as and when needed.
Desired Candidate Profile
- 7-10 years of experience in ServiceNow Development
- Well-versed with Server-side and Client-side scripting on the ServiceNow platforms.
- Experience in developing and configuration of Incident Management, Change Management, Problem Management, Knowledge Management and other ITSM modules.
- Service Portal Implementation experience.
- Experience in install, upgrade and maintenance of ITOM components including Mid Servers, Discovery schedules and troubleshoot discovery status for any issues.
- Performance Analytics implementation experience.
- Experience in requirement gathering, business documents creation and presentation.
- Good communication and analytical skills.
- Ability to work independently with limited supervision.
- Knowledge of ITIL process is a plus.
