Cradlepoint is seeking an experienced Specialist SAPC Technical Authority to join our team. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analyzing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry, specifically within the Service Aware Policy Control (SAPC) domain.
What You Will Do: Key Responsibilities
- Develop and maintain automated solutions tailored for the SAPC domain, ensuring efficiency and reliability.
- Guide and support a team by providing deep domain expertise in SAPC and related technologies.
- Contribute to the improvement of recovery processes, specifically within the context of SAPC, enhancing system resilience.
- Actively take part in the full cycle of service delivery methodologies, from initial design to ongoing operations and evolution.
- Perform complex change analyses and support the execution thereof, ensuring minimal disruption.
- Develop and implement strategies for improving the customer experience, leveraging SAPC capabilities.
Required Qualifications
- Ericsson Operations Engine - Mode Of Operations: Strong understanding and practical experience with operational frameworks (or similar industry-standard operations engines relevant to telecom/SAPC).
- Overall understanding of Automation: Comprehensive knowledge of automation principles, tools, and their application within the SAPC context.
- Network Level Competence: Deep understanding and proficiency in network concepts and operations, particularly as they relate to policy and charging control.
- Cross-Domain Solutions: Experience in developing and managing solutions that span multiple technical domains, integrating with SAPC.
- Capacity Management: Expertise in capacity planning, monitoring, and optimization for policy and charging systems.
- Managing Business Innovation and Simplification: Proven ability to drive innovation and simplify complex business processes within managed services.
- Lifecycle Management: Knowledge and experience with the full lifecycle management of technical solutions and services, especially for SAPC components.
- cration And Change Management: Strong skills in managing network configurations and executing controlled changes in complex environments.
- MS TOP (Managed Services Technical Operating Procedures): Familiarity with Managed Services Technical Operating Procedures (or similar operational frameworks).
- Customer Experience Improvement: Demonstrated ability to contribute to and drive initiatives focused on enhancing customer experience through technical solutions.
- Business Requirements: Strong capability to understand and translate complex business requirements into technical solutions within the SAPC domain.
- Network Diagnostics: Advanced skills in network diagnostics and troubleshooting for policy and charging systems.
- Work Level Agreement (WLA) and Service Level Agreement (SLA): Solid understanding of WLA and SLA frameworks and their implications for service delivery.
- System Configuration: Proficiency in system configuration, specifically for SAPC platforms.
- System Administration: Strong capabilities in system administration for relevant telecom and policy control systems.
