Specialist, Program Operations

The Daily Major Activities

Promotional Asset Coordination & Tracking

Ensure on-time and to-brief delivery of promotional content across all platforms.

Track asset requests, updates, progress, changes, and approvals using internal tools.

Stay aligned on priorities and timelines across content types and functions.

Communicate daily with stakeholders to provide clear delivery updates

Attend regular meetings, provide feedback, capture key updates, and help align deliverables across the team.

Main POC for Promotional Content

Act as the key contact for sourcing, progress tracking, and updates around promotional asset delivery.

Coordinate requests between functions (Servicing, Management, Onboarding) to ensure fast-turnaround content is delivered (e.g., for Social Media).

Monitor operational capacity and flag when projected demand exceeds current bandwidth.

Collate and action updates from multiple communication channels.

Ingest & Asset Onboarding

Track content received for ingestion into MAM systems.

Assign content to correct placeholders and metadata fields; follow up on missing or incomplete materials.

Troubleshoot ingest issues and ensure smooth handoff to downstream functions

Ancillary Content Management

Maintain visibility and access to assets such as scripts, title treatments, and toolkits from programme distributors and internal teams.

Ensure content is sourced, stored, and made available in accordance with contractual terms and technical requirements.

Support content readiness for creative campaign use.

Content Quality Control

Check final assets for correct subtitle placement, dub sync, branding, and overall presentation before delivery.

Raise and resolve any issues found during checks or flagged by stakeholders.

Troubleshooting & Support

Manage incoming tickets and issues related to content readiness or delivery; assess, triage and resolve or escalate as required.

Conduct root cause analysis for recurring issues and collaborate on long-term solutions.

Support spikes in volume and major campaign launches with focused issue management.

Workflow & Tooling Improvements

Analyse existing content workflows to identify inefficiencies or bottlenecks.

Recommend and support improvements to tools, processes, or documentation.

Partner with development teams to enhance visibility, automation, and prioritisation of assets.

The Essentials

Bachelors degree in Engineering, IT, Communications, Broad castingor related field or equivalent working experience

At least 3 years of experience in Media Companies

Business acumen on media operation

Ability to work on cross functional multi-cultural teams in a collaborative way

Technical knowledge of media workflows and media formats

Knowledge of postproduction workflows

Proactive, solutions-focused, and confident managing multiple priorities in a fast-paced environment.

Excellent organizational skills

Fluent English

The Nice to Haves

Knowledge of user experience basic principles

High analytical skills

Familiarity with project tracking tools (e.g. Monday.com)