Specialist-Professional Services

We are seeking a Specialist-Professional Services to join our Client Services team. This role is ideal for a Business Analyst who will be responsible for delivering implementations and integrations for various projects, from initial setup through to live deployment and handover to operations.

Roles and Responsibilities :

As a key member of the Client Services team, you will:

• Deliver implementations and integrations for multiple project types across services.
• Hand over projects to the operations teams once live.
• Conduct a day-one check-in with the customer to ensure a smooth transition.
• Migrate projects to production and liaise with relevant counterparties.
• Lead the UAT (User Acceptance Testing) phase with the customer, identifying, investigating, and resolving issues with internal or external teams.
• Gather and set up all required static data in UAT and production environments.
• Perform system configuration in UAT and production environments.
• Set up connectivity and integrations within the product.
• Ensure all integration changes and setups undergo a required 4-eye check before deployment.
• Ensure all integrations follow established integration standards.
• Work effectively as part of a professional services project team, collaborating with a project manager and solution design manager.
• Work effectively with key internal stakeholders, such as the connectivity, product, or development teams.

Skills Required

• Knowledge of message formats such as FIX, XML, JSON, or CSV.
• Ability to define and document detailed workflow processes.
• Strong customer-facing skills.
• Excellent verbal and written communication skills.