Job Description
Role purpose
Provide hands‑on operational support for the digital tools, data and reporting used to deliver global Product Safety and Hazard Communication activities. The role focuses on day‑to‑day system operation, data integrity, user support, testing and reporting to ensure Product Safety teams can produce accurate, compliant and timely documentation!
Key Accountabilities
Product Safety Systems Operation:
Provide operational support for Product Safety and SDS authoring systems (e.g. Sphera IA or equivalent), ensuring tools are available, reliable and used consistently by global users.
Support routine system activities such as record creation, maintenance, corrections and controlled updates in line with defined processes.
User Support And Issue Resolution
Act as a first point of contact for system‑related user queries, issues or errors, providing practical guidance and fix.
Bring up complex issues appropriately to senior systems specialists or Digital (IT) partners, supporting resolution through clear documentation and follow‑up.
Data Integrity And Information Management
Maintain and validate product, substance and regulatory data used to generate SDSs, labels and related outputs.
Identify data quality issues, apply defined data standards and support corrective actions to ensure information remains accurate, complete and audit‑ready.
Testing And Change Support
Support functional testing activities (UAT and regression testing) for system updates or changes, detailing results and identifying potential impacts to Product Safety outputs.
Assist with implementation of approved changes to systems, workflows or templates following deployment instructions.
Reporting And Operational Tracking
Produce routine and ad‑hoc reports used by Product Safety teams and collaborators to monitor delivery, compliance status and system usage.
Maintain trackers and support transparency of work volumes, issues and resolution status.
Process Documentation And Continuous Improvement
Maintain work instructions, user guidance and process documentation related to Product Safety systems.
Contribute ideas to improve system usability, simplify workflows, reduce rework and enhance data quality.
Essential Education & Experience
Bachelor's degree in a relevant science, Digital (IT) or business subject area appropriate to systems and data work.
Typically 8 years experience supporting regulated systems, data management, reporting or compliance delivery, ideally within a Product Safety, Hazard Communication or regulatory environment..
Operational support of Product Safety / SDS authoring systems
Product and regulatory data validation and management
Reporting and operational tracking
System testing and change support
Understanding of how systems enable compliant SDS and label outputs
Ways Of Working & Compliance
Operate to bp's OMS 7.5 Product Stewardship and assurance practices; ensure audit readiness and drive continuous improvement of processes and systems.
Service‑oriented communicator who supports users with clarity and patience
Detail‑focused and well-adapted, with a strong data‑quality approach
Structured problem solver who follows issues through to resolution
Collaborative team member working optimally with Product Safety specialists and IT partners
Ownership approach, accountable for reliable day‑to‑day system support
