Specialist - Product Complaints - QOP

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• Performing day to day activities of processing market complaints assigned as per the relevant SOPs, business matrix and SLA timelines.
• Assist in data collection and reporting of KPIs
• Assist in continuous improvement initiatives.
• Manage ad-hoc projects assigned in area of work.
• Proactively report all deviations through timely escalations
• Implement continuous process improvement projects to enhance quality & productivity.
• Ensure that the service dashboard, order management framework & time sheet are always kept updated.
• Ensure Training on relevant procedures before taking up any GxP activities.
• Report deliverable status and continuously acquire process knowledge.

Role Requirements :

• 5-8 years of relevant experience in Quality Operations.
• Thorough understanding of Quality Management Systems.
• Able to review the market complaints investigation reports.
• Basic understanding of product manufacturing, Pharma products and lifecycle events.
• Basic understanding of Track wise.
• Basic understanding of performance KPIs.
• Basic understanding of MS Excel.
• Awareness of GXP
• Communication Skill - Fluent in verbal and written English; knowledge of other languages is an added advantage.
• Desirable Requirements:
• Graduate / Post Graduate in Pharmacy.