Overview
Payments Product Analyst will provide operational, product and project support for improving end-to-end payments processes. Areas of focus include, but are not limited to, handling clients funding escalations to a full resolution, assessing the industry for potential new opportunities, onboarding, maintaining, and optimizing new and existing vendors, enhancements to existing products, operational processes and workflows, support for development of new funding channels and back-office tools and liaising with vendors and other internal departments for reconciliation. The ideal candidate will have strong problem-solving and prioritization skills, working knowledge of payment processing and financial operations and good relationship management skills.
Responsibilities
- Learn various banking systems and payment methods to facilitate all functions of Payment Operations, becoming a subject matter expert within the organization
- Keep up to speed with the latest payment industry trends within trading, retail and wider payments world
- Identify potential new vendors, run vendor selection processes, and onboard payment relate vendors, including commercial negotiations
- Manage ongoing vendor relationships, including assessing performance and costs and managing renewals
- Work with stakeholders across businesses including Client Management, Commercial, Compliance, Financial Operations, Legal, Product and Technology from multiple locations around the world.
- Work closely with client facing teams to address payment-related client inquiries
- Ensure issues are identified, tracked, reported and resolved in a timely manner, whilst looking to identify wider trends
- Support internal stakeholders in all payment related tasks such as daily reconciliations, payments for vendor services, audit, payment data analysis, etc.
- Make sure all internal payment setup is correct
- Proactively working individually or with stakeholders to identify and drive opportunities for improvements
- Prepare data for wider business, presenting findings to wider stakeholder groups
- Gather, prioritize, and document requirements for funding projects and requests
- Help roll out new initiatives, including creating and maintain process documents and providing training
- Assist with user acceptance testing (UAT), product release signoffs, troubleshooting issues
- Create and maintain user access to 3rd party portals with regular audits to ensure that access is only given on a need-to-know basis.
Qualifications
- BA/BS Degree
- Experience in vendor management, preferably both onboarding new vendors and managing ongoing relationships
- Background supporting other teams with queries, preferably as first line of support within an incident escalation flow
- Understanding payment methods and processes is desirable but not essential
- Experience facing and managing demands of multiple business stakeholders, preferably in a regulated industry
- Proven organizational and prioritization skills in a fast paced and evolving environment
- Strong analytical and problem-solving skills, including data preparation and visualization
- Ability to be a proactive team player.
- Attention to detail
- Ability to effectively communicate with all levels of management through various channels
- Prior experience managing projects is a plus
- Proficient MS Office with a strong background in Excel
- Enjoy working in a dynamic, team-oriented environment
- Excellent interpersonal skills and a customer-oriented approach to problem solving
- Excellent verbal and written communications skills
- Self-starter, able to work without supervision
