Specialist - Package Implementation

Location: Bengaluru

Experience: 5–7 Years

About The Role

We are looking for a Senior CRM Consultant – PARTS LINQ with strong expertise in SAP CRM and CRM business processes. The role focuses on CRM Quotation-to-Cash (QTC), CRM Services, Middleware, Pricing, Billing, Partner Determination, and ECC integration, while supporting global module teams and business stakeholders.

Job Description

The role involves configuring and supporting SAP CRM solutions while following established customization guidelines and best practices. The consultant will work closely with Solution Experts, Delivery Leaders, Functional Leads, customers, and global module teams to understand business requirements and resolve issues within agreed SLAs.

The position requires hands-on knowledge of CRM processes, CRM–ECC integration, middleware, master and transactional data replication, pricing, billing, product catalog management, and service processes. The consultant will also support change requests, problem management, testing, interface validation, and production support.

Key Responsibilities

• Configure and support SAP CRM solutions following established guidelines and best practices.
• Analyze and resolve business issues within agreed SLAs.
• Support CRM QTC, Services, Pricing, Billing, Partner Determination, and Action Profiles.
• Manage CRM–ECC integration, including middleware and master/transactional data downloads.
• Collaborate with Solution Experts, Delivery Leaders, Functional Leads, customers, and global teams.
• Handle change requests, problem management, functional specifications, and interface testing.
• Support workshops, presentations, testing activities, and production issues.
• Provide CET shift, on-call, extended-hour, and weekend support when required.
  
  

Required Skills

• SAP CRM Functional
• SAP CRM Technical
• SAP CRM Services
• CRM Quotation-to-Cash (QTC)
• CRM Middleware and ECC-to-CRM data replication
• Partner Determination and Pricing
• CRM Billing and Action Profiles
• SAP CRM–ECC Integration
• ECC SD
• SAP CRM eCommerce
• Product Catalogue Management
• Agreement-to-Order Creation
• Marketing Planning and Campaign Management
• SAP CRM standard programs such as CRMD and CRM
• Strong analytical and problem-solving skills
  
  

Preferred / Good To Have

• Integration between CRM and APO/gATP for order fulfillment
• Logistics integration with CRM
  
  

Mandatory Skills

• FICO (GL-AR-AP-AA-BA-CEA-CCA-PCA-IO-TR)
• SAP CRM Functional – Service
• SAP CRM Technical
• SAP Warehouse Management
  
  

Candidate Profile

The ideal candidate should have relevant SAP CRM experience with strong functional and technical understanding of CRM processes and ECC integration. The candidate should have excellent communication and coordination skills and be comfortable working with global teams, CET shifts, on-call support, and client-site requirements.

Benefits Package

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A collaborative and inclusive work environment
• The opportunity to work on exciting and challenging projects with leading clients