Specialist - Package Implementation

Role Description

Job Summary

Seeking a Specialist with 5 to 7 years of experience in Oracle Field Service Cloud to provide expert technical and functional support for OFSC applications

Job Description

Work closely with business and IT teams to understand and analyze field service processes Provide technical and functional support for Oracle Field Service Cloud OFSC applications Manage application support tickets and troubleshoot issues related to OFSC Configure OFSC application setups including message scenarios filters routing and plugins Ensure seamless integration of OFSC with other enterprise systems Handle production incidents by diagnosing and resolving OFSC and integration issues Collaborate with interfacing teams to deliver fixes and enhancements Utilize domain knowledge of field service processes to deliver cloudbased solutions Maintain documentation related to configurations issues and resolutions

Roles and Responsibilities

Engage with stakeholders to gather requirements and translate them into OFSC solutions Implement enhancements and support activities for Oracle Field Service Cloud applications Troubleshoot and resolve OFSC application and integration issues promptly Manage and prioritize support tickets ensuring timely resolution Work on OFSC integration with systems such as Maximo and other field service technologies Stay updated with Oracle Field Service Cloud features and best practices Provide training and knowledge transfer to junior team members Participate in continuous improvement initiatives related to field service operations