Company Profile
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Job Description
We are looking for a Specialist – Marketing Automation that supports the execution and optimization of multi-channel campaigns in S alesforce Marketing Cloud , analyzes digital and social performance, develops dashboards, and provides insights to improve engagement. The role collaborates with cross-functional teams to enhance customer journeys and drive data-informed marketing decisions.
Marketing Automation & Campaign Execution
- Build, execute and optimize automated marketing campaigns in Salesforce Marketing Cloud (SFMC), including nurturing journeys, drip campaigns and re-engagement programs, ensuring accurate and timely delivery.
- Build and maintain email, SMS, MMS, and push programs using available segmentation, personalization, and automation tools.
- Execute A/B tests and contribute to optimizing journeys and campaign workflows.
- Collaborate with cross-functional teams (marketing, sales, product) to understand requirements and translate them into effective campaign s.
- Monitor campaign performance and prepare reports summarizing engagement metrics and KPIs.
- Provide insights based on campaign results and assist in identifying opportunities to improve effectiveness.
- Maintain dashboards and recurring performance summaries to support data-driven decision-making.
Email Template Development & Execution
- Create, build and test email templates and manage changes and improvements to existing email templates & content blocks .
- Collaborate with content marketers to build, schedule, and send e-blasts daily .
Lead Management & Scoring
- Support the Campaign Operations Specialist with input on lead routing logic and scoring-based campaigns inside Salesforce Marketing Cloud.
- Build and maintain new form s and enhance existing form s using Salesforce Marketing Cloud Pages to follow and meet lead generation segmentation rules and logic.
Systems Ownership & Governance
- S upport Campaign Operations Specialist as a daily administrator of the marketing automation platform ( S alesforce Marketing Cloud ).
- Uphold system compliance and data hygiene as defined by Campaign Operations Specialist.
- Maintain brand standards and guidelines through content and email and cloud page templates.
Analytics & Reporting
- Track and analyze engagement, conversion rates, list health, and funnel metrics from Salesforce Marketing Cloud to identify trends , optimization opportunities and meaningful recommendations .
- Collaborate with Digital Analyst to develop standard reports and dashboards that r eport on MQLs, campaign influence, and automation-driven pipeline contribution.
- Provide insights to refine segmentation, journey logic, and message personalization.
- Work with stakeholders to define KPIs and support the setup of tracking specifications in Marketing Cloud.
- Content Personalization & Targeting
- Work with product and content marketing teams to tailor assets for each buyer segment.
- Implement dynamic content to support personalization for vertical markets, product lines, and customer roles.
- Support A/B testing, subject line optimization, and message refinement.
General/Soft Skills
- Align and collaborate regularly with digital marketing team on SEO strategy, website integration, and form optimization.
- Basic knowledge of JavaScript, HTML and CSS to support email templates, Cloud Pages and Forms is critical.
- Ability to translate business requirements and submit user stories ( Azure DevOps ) to MarTech and Development teams and resources.
- Documentation: Maintain clear and comprehensive documentation of tracking implementations, configurations, and processes.
- Soft Skills: Excellent written and verbal communication, presentation, attention to detail and business acumen skills.
- Work hours: Available for meetings and discussions until 12 noon CST
- Adaptability: The candidate should be willing to adapt to the evolving needs of the Marketing teams and support appropriately.
Qualifications
- Bachelor's degree in Marketing , Business, Analytics, Computer Science, or a related field .
- Proven experience ( 7 + years) in digital marketing, specifically marketing automation , preferably on Salesforce Marketing Cloud
- Excellent communication, presentation, and interpersonal skills.
Preferred Experience
- Experience working in a commercial HVAC, industrial equipment, or manufacturing company.
- Knowledge of Salesforce or Microsoft Dynamics CRM.
- Basic knowledge and experience with JavaScript, HTML and CSS.
- Familiarity with channel marketing and contractor engagement programs.
- Certification in MAP platforms (Salesforce M arketing Cloud).
- Understanding of lifecycle marketing, ABM, and customer journey design. Success Indicators
- Growth in MQLs and qualified pipeline driven through automated journeys.
- Improved lead scoring accuracy and improved alignment between marketing and sales.
- Reduction in manual campaign work .
- I ncreased efficiency through automation .
- Higher engagement rates across email, content, and campaigns.
- Improved distributor and contractor onboarding and training adoption via automated programs .
