Specialist -Microsoft Copilot studio

Position - Senior Operations Specialist -Microsoft copilot studio and data operations

Location - Bangalore, India (On-site Hybrid)

Experience - 6 to 9years

Responsibilities

Microsoft Copilot Studio & Automation

• Design, build, deploy, and maintain Microsoft Copilot Studio agents to support business and operational processes.
• Gather business requirements and translate them into effective conversational AI solutions.
• Monitor agent performance, identify improvement opportunities, and optimize user experiences.
• Collaborate with business stakeholders to automate repetitive tasks and improve operational efficiency.

Data Analysis & Reporting

• Extract, analyze, transform, and validate data from multiple business systems.
• Develop recurring and ad-hoc operational reports, dashboards, and executive summaries.
• Perform data cleansing, manipulation, and reconciliation to ensure data accuracy and consistency.
• Generate insights and recommendations to support business decision-making.
• Establish data governance and reporting best practices.
• Operations Excellence
• Support business operations through process standardization, automation, and continuous improvement initiatives.
• Partner with cross-functional teams across Finance, Sales Operations, Delivery, and Leadership.
• Identify operational bottlenecks and recommend scalable solutions.
• Create and maintain process documentation, SOPs, and reporting frameworks.

Stakeholder Management

• Work closely with US-based teams from the Bangalore office and provide operational support during overlapping business hours.
• Present findings and recommendations to leadership and key stakeholders.
• Drive alignment across teams to ensure successful project execution.
• 6-10 years of experience in Operations, Business Operations, Data Analytics, Sales Operations, or related fields.
• Experience managing 1-5 employees supporting operational activities.
• Hands-on experience with Microsoft Copilot Studio, including creating and managing Copilot agents.
• Experience developing operational metrics, KPIs, and business reporting.
• Experience with Certinia (FinancialForce) and/or Salesforce.
• Experience with Power BI for dashboard development and business intelligence reporting. (Preferred)
• Exposure to Tableau for data visualization and analytics. (Preferred)
• Experience working with global teams, including US-based stakeholders. (Preferred)

Knowledge, Skills & Abilities

• Strong data analysis, data manipulation, and reporting skills.
• Advanced proficiency in Microsoft Excel and data management techniques.
• Strong problem-solving and analytical abilities.
• Excellent communication and stakeholder management skills.
• Knowledge of Microsoft Power Platform, including Power Automate and Power Apps. (Preferred)
• Understanding of AI-driven business process automation. (Preferred)