Specialist

Responsibilities:

• Strong knowledge on Confluent Kafka on On premises environment
• Good experience in Kafka cluster build installations and configuration of all Confluent Kafka flavours
• Manage the COB test planning coordination and execution
• Should have hands on experience in scale in and scale out of Kafka clusters
• Well experience in Kafka version upgrade activities
• Able to debug and manage prod issues end to end and make SOPs for it Also providing permanent solutions to frequently occurring issues
• Ensure 247 support availability and able to handle issues alone also Adequate checks on control reports shift end reports Shift HO
• Responsible for maintaining the availability performance and security of Kafka infrastructure
• Provide support as necessary on P1 P2 P3 and P4 cases And Participate in all RCA and PMR issue
• Coordinate vendor activities as required in relation to Level 2 server support
• Attend support calls with Confluent vendors and customer internal support teams
• Hands on experience in monitoring tools like Nastel Bitbucket CICD
• Good coordination with different teams like Application Unix Prod Management teams and avoiding escalations from them
• Monitor and manage ServiceNow queues to ensure OLA and SLA are met
• Compliance with all established SOPs and any existing and new Security and Compliance requirements
• Weekly Leads Review L2L3 Collaboration Calls for all regions
• Maximize first touch resolution rates and internal escalation as necessary
• Good understanding Linux commands and Shell script is an added advantage.