Roles & Responsibilities:
- Support and maintain end-user computing platforms including desktops, laptops, tablets, mobile devices, printers, and virtual desktops (W365 VDI).
- Assist in the implementation and support of Modern Device Management and Unified Endpoint Management (UEM) solutions.
- Apply and maintain configuration standards and deployment methods for Windows, macOS, and iOS devices, following IS policies and compliance requirements.
- Conduct software and update testing for desktops and laptops to ensure compatibility, performance, and regulatory alignment.
- Evaluate new devices, provide data-driven feedback, and assist with compliance validation.
- Collaborate with cross-functional IT teams including Cyber Security, Network Administration, and Deskside Services for device requirements, integration, and support.
- Contribute to the development and continuous improvement of deployment tools, processes, and support models for applications and workforce services.
- Track, publish, and analyze key operational metrics to support stability, performance, and user satisfaction.
- Respond to and help resolve critical outages, technical issues, and participate in capacity planning efforts.
- Build strong working relationships with vendors, participate in beta testing and product feedback forums, and support alignment with evolving product roadmaps.
- Support the execution of strategic projects and initiatives within the endpoint management domain.
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The vital attribute professional we seek is with these qualifications
Basic Qualifications and Experience:
- Doctorate degree / Masters degree / Bachelors degree and 8 to 13 years of Information Systems experience
Functional Skills:
- Degree in Computer Science, Information Systems, Engineering, or Life Sciences.
- Skilled in designing solutions for Digital Workspace technologies, including mobility, virtualization, and end-user devices.
- Strong troubleshooting and problem-solving skills in large-scale IT environments.
- Proficient with iOS, iPadOS, macOS, Windows 10/11, and virtualization technologies.
- Experienced in collaborating with DevOps and Agile teams
- Proven UEM expertise (Intune, Microsoft Endpoint Manager, Jamf) in provisioning, deployment, updates, and policy management.
- Experienced in packaging software for large-scale deployment on Windows and Mac.
- Ability to communicate effectively with technical and non-technical stakeholders.
Professional Certifications:
- Scaled Agile Framework (SAFe) for Teams (preferred)
Soft Skills:
- Excellent verbal and written communication with customers, team members, and management.
- Positive, proactive attitude focused on service improvement and exceeding expectations.
- Proven experience working closely with outsourced partners for device deployments, OS updates, and quality testing.
- Self-starter who thrives in fast-paced, high-pressure environments.
