Job Requirements
About the Role
The Senior Specialist - IFM is responsible for managing all infrastructure and facilities management services of the bank, ensuring operational efficiency. This vital role ensures the smooth functioning of day-to-day maintenance and facilities, contributing to the overall operational effectiveness of the bank.
Key Responsibilities
Primary Responsibilities
- Manage essential services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal, and recycling.
- Ensure that basic facilities are well-maintained.
- Implement performance management techniques to monitor and demonstrate achievement of agreed service levels and lead improvement initiatives.
- Ensure that facilities meet compliance standards and government regulations.
- Support future planning by forecasting the facility's upcoming needs and requirements.
- Adhere to reporting procedures as per the bank's standards and requirements.
- Supervise facility refurbishments, renovations, and any necessary replacements and repairs.
- Generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures, and purchases.
- Prepare documents to put out tenders for contractors.
- Liaise with external vendors to ensure efficient administrative services.
- Set up Standard Operating Procedures for managing the critical environment and ensure compliance at the site.
- Plan and monitor appropriate facility management staffing levels and ensure efficient utilization.
- Provide training to on-site teams on equipment procedures and implementation, ensuring all desired training is completed as scheduled.
- Communicate workplace safety precautions to employees.
- Develop contingency plans for uncertain situations, such as unexpected equipment breakdowns.
- Capture and share best-practice knowledge among the team.
Secondary Responsibilities
- Collaborate with business/support units and provide them with requisite materials and services to support their day-to-day operations.
- Keep abreast of global market trends and competitor strategies in key markets.
What We Are Looking For
Education
- Graduation: Bachelor of Commerce (B.Com), Bachelor of Science (B.Sc), Bachelor of Arts (BA), Bachelor of Business & Insurance (BBI), or Bachelor of Management Studies (BMS).
- Post-graduation: MBA/PGDM.
Experience
- Minimum of 2 years of relevant experience.
Skills and Attributes
- Strong leadership and managerial skills.
- Ability to monitor key parameters such as productivity, hiring quality, and costs using relevant scorecards.
- Capability to attract and retain top talent for key roles.
- Adherence to benchmarks and processes for finalizing commercials and other key parameters.
