Company Profile
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Position Summary
Job Description
The person is responsible for the day-to-day administration, configuration, and optimization of the organization's learning management system. This role ensures the LMS operates effectively, supports learning and development initiatives, and delivers a seamless user experience for employees, managers, and administrators.
Key Responsibilities
- Administer and maintain the LMS, including user management, course assignments, curricula, certifications, and reporting.
- Configure and manage learning content, learning paths, automated assignments, notifications, and reminders.
- To demonstrate experience in back-end administration. - Edge data imports/loads,Core configuration,,Security role administration,Implementation & configuration support,Organizational Units (OU) setup or configuration,Activating/Modifying system preferences,Building/Modifying custom pages,Sending Marketing Communications &Configuring Universal Profile settings.
- Ensure data accuracy and integrity across learner records, transcripts, and reporting dashboards.
- Provide system support and troubleshooting for end users, instructors, and administrators; resolve issues in a timely manner.
- Partner with Learning & Development, HR, IT, and business stakeholders to support training programs and system enhancements.
- Manage LMS integrations with HRIS and other enterprise systems; support testing and deployment of updates and releases.
- Develop and maintain documentation, job aids, and quick reference guides for LMS users and administrators.
- Monitor system performance, adoption metrics, and usage trends; produce standard and ad hoc reports to support decision-making.
- Support compliance and mandatory training initiatives, including tracking, auditing, and reporting.
- Apply best practices in LMS administration, user experience, and learning technology.
Qualifications
- Qualifications (this is key as the individual must be an LMS Subject Matter Expert)
- 710 years of experience administering an LMS in a corporate or enterprise environment.
- Hands-on experience with LMS platforms (e.g., Cornerstone).
- Hands-on experience with Authoring tools - Articulate
- Strong understanding of learning administration, compliance training, and reporting requirements.
- Proficiency in data analysis, reporting, and Excel or similar tools.
- Strong attention to detail and ability to manage multiple priorities.
- Excellent communication and customer service skills.
Preferred Qualifications
- Familiarity with e-learning standards (SCORM, AICC, xAPI).
- Experience supporting global or large-scale learning environments
