Specialist

Job Summary:

We are seeking a detail-oriented and client-focused Specialist – Product Implementation to manage end-to-end product onboarding and deployment for our clients. This role involves gathering business requirements, configuring the product, managing data migration, conducting UAT, and ensuring smooth go-live. The Specialist will also collaborate closely with cross-functional teams to deliver high-quality implementations, driving customer satisfaction and long-term adoption.

Key Responsibilities:

• Manage the full implementation lifecycle including requirement gathering, configuration, testing, and deployment.
• Conduct client workshops to understand business processes and map them to product capabilities.
• Configure product modules and workflows to align with customer requirements.
• Manage and validate data migration activities, ensuring accuracy and integrity.
• Provide training and knowledge transfer to client teams during UAT and post go-live.
• Coordinate with internal teams (Product, Engineering, Support, Customer Success) for issue resolution.
• Track project progress, communicate status updates, and manage risks to ensure timely delivery.
• Document implementation best practices, templates, and client-specific configurations for reusability.
• Act as the primary point of contact for clients during the implementation phase, ensuring a seamless handover to the support team.