Innovate in Bengaluru
This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.
About Lowe's
Lowe's is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe's India, the Global Capability Center of Lowe's Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe's India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India
About The Team
This team is responsible for overseeing various activities aimed at ensuring timely and accurate payments to Lowe's carriers and associates. Their duties range from onboarding different types of vendors into our payment systems, to monitoring the accuracy of bills through vendor invoice and employee expense record audits for enterprise purposes. Additionally, they handle the creation of invoices in ERP for carriers without access to SSI/EDI payment systems, facilitating prompt payments.
Job Summary
The primary duty of this position involves conducting research and providing prompt responses to store inquiries via Remedy Incident Management. Evaluate the need for escalating work orders to the relevant team as necessary. Guarantee timely and accurate responses to stores regarding accounting issues. Aid colleagues in resolving complex requests. Support the Operational Leader in assigning tasks and reporting. Building and maintaining strong working relationships with both internal and external customers is essential. Proactively improve processes and operational efficiency within the organization. Collaborate with the team to establish performance metrics and enhance best practices.
Roles & Responsibilities
Core Responsibilities:
- Develop and maintain a knowledge base with FAQs, product details, store policies, and procedures to support accurate responses to inquiries.
- Follow standardized procedures for handling inquiries, including escalating complex issues when required and ensuring timely resolution.
- Participate in training programs to improve product knowledge, customer service skills, and inquiry handling capabilities.
- Support improvements in inquiry handling processes based on feedback and performance trends to enhance customer experience.
- Track key metrics such as response time, resolution rate, and customer satisfaction to help identify areas for improvement.
- Apply knowledge of financial systems and accounting basics to handle vendor and store inquiries related to payments.
- Assist team members in resolving complex store-related and vendor payment inquiries when needed.
- Handle escalated inquiries from specialists and work towards resolution with guidance from leadership.
- Identify and suggest improvements to workflows to increase efficiency in managing inquiries.
- Work with cross-functional teams (finance, procurement, store operations) to resolve payment-related queries.
- Support day-to-day operations by assisting with issue resolution and contributing to team performance.
- Communicate clearly and effectively with customers through verbal and written interactions.
- Assist in implementing process improvements and initiatives related to vendor payment operations.
Years Of Experience
- A solid background of 4-6 years in accounting services, focusing primarily on resolving queries related to vendor payments.
Education Qualification & Certifications
Required Minimum Qualifications
- Bachelor of Commerce (Accounting & Finance)
Skill Set Required
Primary Skills (must have)
- Experience in Retail Accounting, experience in addressing vendor and store inquiries concerning payment matters
- Hands on experience on any ERP & Data warehouse, such as SAP, Oracle, Mainframe etc.
- Excellent communication (both oral & written).
Secondary Skills (desired)
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
