Specialist - Cyber Security Operations

Dreaming big is in our DNA. It's who we are as a company. It's our culture. It's our heritage. And more than ever, it's our future. A future where we're always looking forward. Always serving up new ways to meet life's moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do

AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev. The center leverages the power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology. The teams are transforming Operations through Tech and Analytics.

Do You Dream Big

We Need You.

Job Description:

Job Title: Specialist – Cyber Security Operations

Location: Bengaluru (Onsite)

Reporting to: Manager - Global Network Operations Centre

PURPOSE OF ROLE

We're looking for a highly motivated, Organized and result oriented network technical lead to be a part of our Global Network Operations centre here in Bangalore. The centre offers endless growth and development opportunities in a fast paced and dynamic environment with large-scale global corporation.

Member of our Network security team supporting our Brand Protection (WAF, Dark Web Monitoring and Domain name management.

• Ensure Technical controls and platform hygiene are well maintained throughout the year.

• Daily review of the Critical Service dashboard status through next generation Network tools and report any inconsistency.

• Coordinate maintenance and planned changes with service providers and remote customer locations.

• Manage implementation tasks on platforms on Imperva, Cloudsek and CSC Portal.

• Work with regional stakeholders and continue to secure our digital assets.

• Continually monitor and enhance monitoring coverage.

• Operate as part of the team running the operations 24 x 7 x 365.

• Ensure KPIs and Service Levels are within the defined range.

• Ensure platform SOP, and other documents are periodically reviewed and kept up to date

• Ensure a 24x7 response to crisis or escalation with technology SMEs

• Strive to achieve and maintain high customer survey feedback for respected tower.

• Maintain a learning environment in the team by participating in internal and external trainings

KEY TASKS AND ACCOUNTABILITIES

• Operate as a member of Global Network Operations Group with responsibilities towards managing our Brand protection function.

• Run and maintain the operational aspects of technology platform like configuration management, inclusion of new features, global architecture standards, technical documentation.

• Manage technical escalation and crisis in a 24x7 operational environment.

• Act as technical interface to AB InBev Zones on escalated matters.

• Ensure platform SOP, and other documents are periodically reviewed and kept up to date.

• Strive to achieve and maintain high customer survey feedback for respected tower.

• Operate 24*7 in rotational shifts with other SMEs as part of a team.

QUALIFICATIONS, EXPERIENCE, SKILLS

Education: Bachelor's degree in computer science, Engineering, Business or related discipline or 4-6 years IT experience as Subject Matter Expert in the field of Network security operations and delivery.

• Management: Exceptional ability to manage multiple initiatives simultaneously, delivering on time, within budget while meeting or exceeding customer service level agreements.

• Process Improvement: Strong analytical and critical thinking skills required, including an understanding of how to interpret customer business needs, translating them into operational requirements and solutions.

• Technical: Result oriented with ability to participate in complex assignments. Experience of network security platforms like IMPERVA, CLOUDSEK and CSC.

• Personal: Exceptional written and oral communication skills. Ability to share technical expertise successfully, clearly and effectively with all levels of audiences. Strong flexibility and ability to thrive in dynamic environment.

Experience:

• Minimum 3 years of operations experience as network security analyst, should have worked in global network & security operations environment.

Technical/Functional Skills:

• Should have experience in managing Imperva-WAF, Cloudsek -Dark Web Monitoring and CSC-Domain name mgmt.

• Should be well versed with Network security platforms and terminologies. Understanding and inclination to work with Cyber Security operations is desired.

• Should be well versed with 1 or more public cloud environments like AWS, Google Cloud or MS AZURE.

And above all of this, an undying love for beer!

We dream big to create a future with more cheers.