Job Responsibilities
Customer Management
- Developing and maintaining positive relationships with Customers and Channel Partners
- Supporting sales team to organize and take lead in customer teleconference and answering questions related to orders & shipments
- Taking ownership of customer issues and following problems through to resolution.
- Being the focal point of contact for B2B & Customer Portal related issues and questions
- Educating customers on Global Foundries business practices and available systems
Revenue Management
- Maximizing revenue via premium services fee collection and by preventing leakages
- Highlighting to the Sales Team about the PO gap and keeping them informed of the customer issues
Order and Backlog Management
- Entering specific information in Oracle, which may include purchase orders, pricing, quote, ship methods etc.
- Managing the customer's backlog in Oracle
- Working through cross-functional support team (Planning, CE, FAE, Finance, Quality, etc.) across global sites to resolve Customer and Fab related issues
- Analyzing and managing on-time delivery for customer orders
- Processing and responding to customer expedite requests, pull-ins and inquiries with regards to supply
- Resolving production scheduling, shipping or invoicing problems; determining the validity of RMA claims, managing the outstanding AR issues, aged backlogs etc.
- Ensuring that GlobalFoundries policies, legal regulations and audit requirements are met and maintained
Project Management
- Managing B2B projects for customers
- Initiating and participating in internal system upgrades and enhancements for continuous improvement programs through automation and process streamlining to achieve excellence
- Performing all activities in a safe and responsible manner and supporting all Environmental, Health, Safety & Security requirements and programs
Required Qualifications:
- Education: Bachelor's / Master's Degree
- Experience: Order Management / Supply Chain
- Years of Experience: 6+ years of relevant order management experience preferably in the Semiconductor industry
- Language: English (Exceptional in both written & verbal)
- Chinese Speaking preferred
