- Ensure timely deployment of new tenants and system upgrades in alignment with the software release schedule, ensuring all prerequisites are identified and requirements are gathered in advance.
- Review release notes to assess changes, conduct local validations, and mitigate potential deployment risks before rollout to production environments.
- Maintain accurate documentation and records of all configuration changes, adhering to change management and compliance standards.
- Proactively identify, report, and track defects or anomalies through incident management processes in collaboration with engineering and product teams.
- Manage Azure cloud infrastructure, including access control, certificate lifecycle, and policy enforcement to ensure secure and compliant operations.
- Deploy and optimize Azure alerting mechanisms to reduce noise, eliminate false positives, and deliver actionable insights.
- Conduct regular audits to identify and decommission unused services/resources, and drive cost-optimization strategies to meet cloud budget targets.
- Analyze alert trends to recommend performance improvements, including right-sizing or scaling resources using cost-effective solutions.
- Lead root cause analysis (RCA) and Serious Incident Reviews after service disruptions, ensuring lessons learned are applied to prevent future incidents.
- Forecast cloud costs based on current usage and anticipated growth, providing strategic insights to stay within budget while supporting scalability.
Have you got what it takes
- 8-12 years of experience in cloud Operations, Microsoft Azure Infrastructure.
- Strong hands-on experience with Azure services, including monitoring, deployments, access certificate management.
- Proficiency in scripting using PowerShell, Bison, and LinqPad for automation and deployments.
- Experience managing Azure Windows Server environments and administering Azure SQL databases.
- Experience in configuring Application Monitoring and Dashboards (e.g., Grafana, Kibana).
- Experience working in an ITIL environment (e.g., Incident Management, Change Management).
- Cost management experience, including cloud budgeting, forecasting, and optimizing Azure spend.
- Understanding of Azure DevOps for CI/CD pipelines and automated deployment processes.
- Strong communication and stakeholder collaboration skills across Cloud Services, Product, Engineering, and Professional Services.
- Fluent in written and spoken English with the ability to document technical issues and resolutions.
You will have an advantage if you also have:
- Azure Administrator Associate (AZ-104)
- Azure Solutions Architect Expert (AZ-305)
- Azure Security Engineer Associate (AZ-500)
