Job Description
Alimentation Couche-Tard Inc., (ACT) is a global Fortune 200 company. A leader in the convenience store and fuel space, it has footprint across 31 countries and territories. The Chargeback Specialist will be a key player in Global Payment Operations team that will help grow payment analytics globally at ACT.
The candidate will be responsible for managing the chargebacks for all streams of Circle K credit card acceptance.
This role will require an understanding of payment processing, fraud detection, and reconciliation, as well as the ability to work closely with various internal and external groups to mitigate and prevent future chargebacks
About The Role
This candidate will also provide advanced analytics used to decrease chargebacks with driving process enhancements by researching and interpreting trends, solving various data and analytic needs, conducting exploratory data analysis, and creation of polished deliverables.
Roles & Responsibilities
Analytics & Strategy
- Analyse large-scale structured data; develop deep-dive analyses
- Organize a large amount of data
- Develop process to enhance chargeback process
- Regular progress and program reporting
Operational Excellence
- Partner with respective team(s) to build, design, maintain, and automated dashboards and reporting
Stakeholder Engagement
- Working collaboratively across multiple sets of stakeholders – Internal (Accounting, Retail Systems, D&A groups, etc) and external (Issuers, Payment Brands, Processors, etc)
- Articulate work results to management
Job Requirements
Education
- Bachelor's degree required, preferably with a background with history of data analysis, or equivalent work experience
Relevant Experience
- 2 plus years of work experience
- Relevant working experience data analytics
- End to End Program Management & Maintenance
- Ability to develop documented processes and procedures
Behavioural Skills
- Proven experience in analytics
- Communication excellence
- Independent worker
- Innovation and agility
Knowledge
- Payment processing knowledge is preferred
- Strong analytics skill-set
- Strong communication skills
- Enterprise reporting systems, relational (MySQL, Microsoft SQL Server etc.)
- Business intelligence & reporting (Power BI, Tableau, Alteryx, etc.)
- Microsoft Office applications (MS Excel, Word, PowerPoint, etc.)
