Specialist - Business Transformation & Process Excellence

yokohama-atg

6-8 Years

Mumbai, India

Posted 14 hours ago

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Job Description

Job Role

JOB DESCRIPTION FORM

Specialist - Business Transformation & Process Excellence

Departments: Business Transformation

Job Code

Location: Mumbai

Reports To: Head – Business Transformation

Key Stakeholders (Option Depending Upon The Role)

Business and Functional Leadership
Finance
IT
Supply Chain Planning & Operations
Manufacturing and Quality
Customer Operations / Customer Service
Global Process Owners and Regional Operations
External Technology / Implementation Partners

1: Job Purpose Statement (Summarize in one/two statements why this job exists, and the contribution makes to the overall business of the company).

Lead enterprise wide global and local business transformation project engagements finance, supply chain, procurement, manufacturing, Legal & compliance and customer operations, converting business priorities into measurable transformation roadmaps and value outcomes.
Assess current-state operating models, processes, performance and governance to identify productivity, standardization, control, automation and digital transformation opportunities.
Partner with business and functional leadership to design future-state processes, operating models, governance mechanisms, KPI frameworks and implementation roadmaps.
Drive transformation from diagnostic and business-case development through implementation, adoption, Change management, benefits realization and continuous improvement.
Act as transformation advisor to senior stakeholders, connecting business strategy, process redesign, technology enablement, analytics and change management.

2: Organisational Relationship (Provide an organisational chart which illustrates the role structure above and below and parallel to this position).

3: Duties & Responsibilities (List in the order of importance the duties & responsibilities of this job)

Decision Making Authority (This will be for every job allocated to the individual)

Refer to the Decision making box for detail information

Lead end-to-end transformation programs involving process diagnostics, benchmarking, Value Stream Mapping (VSM), process blueprinting and operating-model assessment.
Facilitate executive and cross-functional workshops covering process discovery, pain-point identification, root-cause analysis, future-state design and transformation prioritization.
Conduct process assessments and develop standardized process architectures, SOPs, governance frameworks and process management models.
Use Lean and Six Sigma methodologies and structured problem-solving approaches to conduct statistical analysis, Root Cause Analysis (RCA), Kaizen, and data-driven continuous-improvement initiatives.
Identify and prioritize opportunities across productivity improvement, process simplification, standardization, controls, automation and digital enablement.
Identify and shape digital opportunities using workflow automation, analytics, AI/ML, GenAI and process-mining capabilities in partnership with technology teams.
Build business cases and quantify value through productivity release, FTE optimization, cost reduction, cycle-time improvement, quality improvement and service-level enhancement.
Develop transformation roadmaps with clear initiatives, milestones, owners, dependencies, investment requirements, risks and expected business benefits.
Establish change-management and adoption plans for new processes, governance mechanisms, digital solutions and operating-model changes.
Design and deploy KPI frameworks, performance-management mechanisms and governance routines to sustain transformation outcomes.
Develop executive-level transformation updates, dashboards, recommendations and decision materials for leadership forums.
Finance Transformation: Accounts Payable, Financial Planning & Analysis (FP&A) and Shared Services.
Supply Chain Transformation: Supply & Demand Planning, Order-to-Cash (OTC), Inventory Management, Master Data Management and supply chain reporting.
Procurement transformation Procure-to-Pay (P2P), sourcing and category management, supplier management, contract management, procurement operations and spend analytics.
Manufacturing & Operations Excellence: Process stability, productivity improvement, quality, lead-time reduction, workforce optimization and continuous improvement.
Customer Operations: Service performance, productivity, customer experience, workflow optimization and operational governance.
Legal & Compliance - regulatory compliance, policy and controls management, risk assessment, compliance monitoring, obligation management, legal workflow automation, document management and governance.
R&D

Schedule B and C

5: Decision Making Authority (For each decision type define if the action involves below mentioned categories:

Schedule A : Execution

Schedule B: Follow SOP/policy for decision to be made. (Moderate to Complex decision making)

Schedule C: Decide within approval limits) Complex/tactical/strategic decision making impacting the outcome

Can be merged with duties & Responsibility

Educational Qualification

Bachelor's degree in Engineering, Business, Operations, Finance, Supply Chain or a related discipline.
MBA / postgraduate qualification in Business, Operations, Finance, Supply Chain or related field preferred.

Preferred Certifications

Lean Six Sigma Black Belt / equivalent process excellence certification.
Project / Program Management certification preferred.
Digital Transformation, AI / GenAI or process-mining exposure preferred.

Skills

Skills & Knowledge

Competencies

6+ years of experience in business transformation, process excellence, Lean transformation, shared services, operations transformation or management consulting.
Demonstrated experience leading cross-functional transformation programs across multiple business processes or operating environments.
Experience in global / regional stakeholder management and transformation governance.

Functional / Technical