Specialist, Business Services

5-7 Years

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Early Applicant

Job Description

Job Description

Essential Function 1: Process Operations

Cash Application Management

Accurately apply cash receipts to customer accounts in a timely manner.
Reconcile payments received with outstanding invoices and resolve discrepancies.
Process and allocate payments from various sources (e.g., wire transfers, checks, ACH, credit cards).

Global And Regional Coordination

Manage cash application processes for customers across multiple regions and currencies.
Collaborate with regional finance teams to ensure consistency and accuracy in cash application practices.
Address and resolve cross-regional payment discrepancies.

Customer Account Reconciliation

Reporting And Analysis

Prepare and maintain accurate cash application reports for management.
Analyze cash application trends and provide insights to improve processes.
Support month-end and year-end closing activities related to accounts receivable.

Process Improvement

Identify opportunities to streamline cash application processes and enhance efficiency.
Implement best practices and automation tools to improve accuracy and reduce manual effort.
Train and mentor junior team members on cash application procedures.

Compliance And Controls

Ensure compliance with company policies, accounting standards, and regulatory requirements.
Maintain strong internal controls over cash application processes.

Essential Function 2: People Aspects

Participate in weekly team meetings
Team oriented and process driven. Proactive and one team attitude
Share and assist Team manager on building lean culture in the team, for efficient service delivery
Perform and ensure smooth month end close and reporting for assigned entities

Essential Function 3: Stakeholders /Cross Functional Relationship Management

Maintain positive & strong work relationships with cross functional teams and respective stakeholders.
Establishing and maintaining strong, collaborative relationships with internal and external customers.
Interface with other SSC teams to ensure compliance with cross-team responsibilities

Responsibilities

Deliver high quality outcomes according to the defined process and timelines.
Perform transactional activities according area of assignment etc.
Follow the up-to-date operational procedures and adhere to the standardized process landscape.
Conduct timely communication upon the inquiries from internal/external customers/concerned groups to ensure operational transparency.
Ensure compliance with defined internal controls and legal requirements.
Operational compliance on all regulatory, internal/external guidelines and support on audit activities.
Establishing and maintaining strong, collaborative relationships and ensure customer satisfaction.
Understand and apply process, policies, procedures and internal control standards.
Meet the aligned SLA/KPIs/measurement for transactional activities.
Other additional duties as assigned

Qualifications

Education: Accounting education Must; any degree in accounting B. Com / M. Com / MBA
5+ years experience in Order to Cash Application process.
SAP FICO Closing and Reporting Experience is MUST.