Specialist, Business Management Support, Global Financial Markets

Job Purpose : The purpose of this Business Management Support role within Chief Operating Digital function within Global Financial Markets (GFM) is to enhance operational efficiency, strengthen risk management and compliance, enablement of new business, and handle audit and governance function. This is achieved through process improvement, automation, rigorous monitoring of key risk indicators, and the seamless execution of new product launches and regulatory changes including IFSCA guidelines. The role is crucial in ensuring the GFM department operates effectively, efficiently, and in full compliance with all relevant regulations and internal controls.

Key Accountabilities :

• New Product Launches: Support the launch of new GFM products, including User Acceptance Testing (UAT), process setup, and ensuring timely sign-offs. This involves adherence to policy frameworks, tracking progress, and addressing any outstanding conditions. The role also incorporates a focus on product control and managing market/liquidity risks.
• Process Improvement & Automation: Drive process efficiency and automation through initiatives such as Straight Through Processing (STP) and the development/enhancement of dashboards. This includes collaborating on technological enhancements and working with the team on budgeting for these improvements.
• Regulatory Compliance & Controls: Ensure the seamless implementation of new regulations, internal controls, and policies relevant to the GFM business. This includes timely completion of compliance certifications and maintaining robust control mechanisms.

Job Duties & Responsibilities :

• Audit Management: Manage interactions with auditors, proactively identifying and addressing potential risks to minimize significant regulatory, internal, or concurrent audit issues.
• Project Management: Efficiently manage and complete various business initiatives and targeted projects, ensuring fast turnaround times. This involves coordinating with relevant units to achieve business objectives.
• Risk Management & Monitoring: Monitor internal risk parameters and control checks to prevent operational risks and losses. This includes tracking Key Risk Indicators (KRIs), participating in business risk reviews and operational risk forums, promptly reporting incidents, and ensuring compliance with training requirements, policies, and procedures. Regular reviews of daily/monthly activities and control checks are also required.
• Cost Management & Optimization: Contribute to strategic cost management, capital optimization, and PCE (presumably Productivity, Cost, and Efficiency) reduction initiatives to maximize Return on Assets Employed (ROAE).
• Scorecard Performance: Meet the department's risk and control goals, as measured by the performance scorecard.

Required Experience :

• Strong organizational skills and attention to detail.
• Proficiency in project management methodologies.
• Excellent communication and collaboration skills.
• Understanding of financial markets and risk management principles.
• Knowledge of regulatory compliance requirements (including IFSCA guidelines)
• Experience with process improvement and automation tools and techniques.
• Budget management experience.

Education/Preferred Qualification :

• University graduation
• CA/ CFA or FRM equivalent preferred

Core Competencies :

• Excellent Communication & Listening Skills
• Good Sales & Negotiation Skills
• Ability to work and interact with the team, peers and seniors.
• Knowledge about Banking and regulations.

Work Relationship :

• Ability to work with peers and also with senior management of the Bank.
• Work with team members and ensure a delivery by the team.