Specialist Business Analyst

Roles & Responsibilities:

Collaborate with System Architects and Product Owners to manage business analysis activities for Veeva - Site Collaboration and Veeva Vault Study Training systems, ensuring alignment with engineering and product goals.

Capture the voice of the customer to define business processes and product needs.

Collaborate with Veeva - Site Collaboration and Veeva Vault Study Training business partners, Amgen Engineering teams and Veeva consultants to prioritize release scopes and refine the Product backlog .

Support the implementation and integrations of Veeva - Site Collaboration and Veeva Vault Study Training systems with other Amgen systems.

Ensure non-functional requirements are included and prioritized in the Product and Release Backlogs.

Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team.

Clearly express features in User Stories/requirements so all team members and collaborators understand how they fit into the product backlog .

Ensure Acceptance Criteria and Definition of Done are well-defined.

Stay focused on software development to ensure it meets requirements, providing proactive feedback to customers.

Develop and implement effective product demonstrations for internal and external partners .

Help develop and maintain a product roadmap that clearly outlines the planned features and enhancements, timelines, and achievements.

Identify and manage risks associated with the systems, requirement validation, and user acceptance.

Develop & maintain documentations of configurations, processes, changes, communication plans and training plans for end users.

Ensure operational excellence, cybersecurity, and compliance.

Collaborate with geographically dispersed teams, including those in the US and other international locations.

Foster a culture of collaboration, innovation, and continuous improvement .

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Master's degree with 4 - 6 years of experience in Computer Science/Information Systems experience with Agile Software Development methodologies OR
• Bachelor's degree with 6 - 8 years of experience in Computer Science/Information Systems experience with Agile Software Development methodologies OR
• Diploma with 10 - 12 years of experience in Computer Science/Information Systems experience with Agile Software Development methodologies

Preferred Qualifications:

• Experience with Agile software development methodologies (Scrum).
• Good communication skills and the ability to collaborate with senior leadership with confidence and clarity.
• Strong knowledge of clinical trial processes especially Site Collaboration and Study Training process.
• Familiarity with regulatory requirements for Clinical Trials (e.g. 21 CFR Part11, ICH ).
• Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA.

Good-to-Have

Skills:

• Familiarity with Veeva Clinical Platform, especially Veeva - Site Collaboration and Veeva Vault Study Training systems .
• Experience in managing product features for PI planning and developing product roadmaps and user journeys.
• Experience maintaining SaaS (software as a system) solutions and COTS (Commercial off the shelf) solutions.
• Technical thought leadership.
• Able to communicate technical or complex subject matters in business terms.
• Jira Align experience.
• Experience with AWS Services (like EC2, S3), Salesforce, Jira, and API gateway, etc.
• SAFe for Teams certification (preferred).
• Certifications in Veeva products (Preferred).
• Certified Business Analysis Professional (Preferred).

Soft

Skills:

• Able to work under minimal supervision .
• Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work.
• Excellent analytical and gap/fit assessment skills.
• Strong verbal and written communication skills.
• Ability to work effectively with global, virtual teams .
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented, with a focus on achieving team goals.
• Strong presentation and public speaking skills.