Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Do you work well virtually Are you an inspiring team member Are you an agent for change and a constant seeker of opportunities for automation and improvements Do you want to have influence and impact in the areas of Innovation, Talent, Continuous Improvement and Quality If you can answer yes to these questions, then read on! IS Solutions coexisting as part of Comcast headquarters Finance and Accounting organization and is responsible for delivering best-in-class pricing, packaging, and financial strategies, solutions, and services across all our Comcast Cable lines of business from ideation through billing; with a growth-minded, diverse, and skilled team. Operations Solutions is one of five key functional areas of IS Solutions, with a responsibility to: 1) Lead and manage various programmatical mass change events into systems 2) Program, develop and audit code to replicate high-volume transactions allowing speed to market delivery 3) Responsible for platform migrations, security compliance and risk mitigation 4) Manage financial responsibilities for consumer services 5) Oversee customer equipment provisioning to ensure accuracy of service delivery for programming and event management 6) Manage parameters and systems for technical operations efficiencies for day-to-day house management, jobs and routing 7) Manage and maintain test environments for post-production validation of customer experience with product, applications and software 8) Intake incident management for multiple IS Solutions teams and Digital partners which includes recovery and natural disaster business needs. As a Specialist 3, within Operations Solutions, you will work closely with business and technology teams to identify, analyze, resolve business challenges and implement mass billing changes. You will leverage technology, data, and analytics to provide insights, recommend optimizations, and implement highvisibility mass change projects. This role integrates knowledge of business priorities, serves as a key contributor in a complex environment, and leads project calls and deliverables. The Finance, Passer, Rate Event & Tech Ops team supports national implementation of annual rate events, mass change initiatives, financial support activities, and technical operations billing parameters. Knowledge of Billing Solutions and Information Systems (CSG, Amdocs Wireless CES10, Ascendon, Prepaid) Familiarity with automation technologies and principles General understanding of database technologies (Oracle/SQL) Strong analytical, problemsolving skills, and attention to detail Excellent written and verbal communication skills
Job Description
Core Responsibilities:
- Partner with internal and external business teams to ensure accurate, timely delivery of project milestones related to annual rate events, revenue reallocations, code deletes, financial parameters, and mass change initiatives.
- Identify risks and recommend process improvements and mitigation strategies.
- Support largescale projects in an analytical capacity.
- Perform activities related to:
- Passers
- Agent Transfers
- Rate Changes
- Technical Operations Billing Support
- Analyzes and revises existing system logic difficulties and documentation, as necessary.
- Prepare detailed specifications from which programs will be written.
- Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.
- Identifies and assesses probable interactions of related computer systems and predicts impact of a change in assigned system.
- May review proposals, including gathering facts, analyzing data, and preparing project overview which compares alternatives in terms of cost, time, availability of equipment and personnel etc. Recommends course of action.
- Functions as a liaison between the client, community, and internal information technology and/or external software vendors to develop system solutions to processing systems or business problems.
- Interact closely with a matrixed cross-functional team, both field and corporate, to secure alignment and solution excellence.
- Creates clearly defined and mutually agreeable success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.
- Ensures data quality and integrity across data-specific application implementations.
- Supports the testing team and business users in validating that the programs meet the requirements.
- Leads/owns direction of the project(s) with limited guidance.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned
Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic about learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion and diversity.
- Do what's right for each other, our customers, investors, and our communities.
Skills/Experience: - Strong time management skills; ability to balance multiple projects while maintaining accuracy and meeting deadlines
- Crossfunctional collaboration skills
- Ability to write thorough and descriptive documentation
- Ability to identify documentation gaps or propose new documentation needs
- Proficiency with Microsoft Office (Excel, Word, PowerPoint)
- Ability to work independently in a fastpaced environment
- Strong organizational skills and attention to detail
- Effective communication and relationshipbuilding skills
- Previous billing experience/knowledge (desirable)
- SQL experience
- AI and Process Automation experience (desirable)
Preferred:
- Advanced SQL
- Billing Domain Knowledge
- CSG
- Prepaid
- Amdocs (Wireless CES-10)
- Ascendon
Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
