Spare Parts Order Manager

Spare Part Operational Order Management | Pune, India| Full-time

If you thrive in a fast-paced, customer-focused environment and enjoy coordinating order fulfilment, logistics, and supply chain activities to ensure operational excellence, this could be the ideal opportunity for you.

Your Role:

Youwillbethefirstpointofcontactforthecustomers'sparepartsrelatedquestionsandrequests.You willown the orderingprocess and willkeep thecustomer upto datewiththe delivery information.

Wherenecessary,youwillalsocheckthetechnicaldocumentation(BillofMaterial)inordertofindout what parts are needed for the customer.

What you will do/Key Responsibilities:

• Manage sparepartsquotations, pricing requests, quotation follow-up, and quotation performance to support business objectives.

• Processcustomer, replenishment, repair, warranty, consignment,drop shipment, credit/debit, and internal orders using ERP systems and connected business platforms.

• Coordinate inbound and outboundlogisticsactivities, including shipment tracking,expediting, urgent deliveries, export documentation, and issue resolution.

• Support supplier-related activities, including quotation requests, purchase order approvals, catalog maintenance, and invoice discrepancy resolution.

• Maintain customer, project, item, pricing, and other master data while ensuring data accuracy and integrity across business systems.

• Provide technical sparepartssupport byidentifyingcomponents using engineering documentation and product information systems.

• Manage warranty claims, repair requests, returns, and customer complaints in collaboration with cross-functional teams.

• Administerconsignmentstock, replenishment processes, and inventory consumption transactions to ensure material availability.

• Support digital customer platforms such asWebshop, Maximo, APIs, and related interfaces to enhancethe customerexperience.

• Provide guidance and operational support to customers on spare parts ordering processes and inquiries.

• Collaborate with Service, Supply Chain, Finance, Logistics, and regional teams to ensuretimelyorder fulfilment andhigh levelsof customer satisfaction.

• Drive continuous improvement initiatives that enhance operational efficiency, process standardization, business performance, and customer satisfaction.

Yourdepartment

TheGlobalSparePartsDepartmentispartoftheBusinessUnitSupply.TheGlobalSparePartsteamis end-to-end responsible forthe spare partsactivitiesfor Vanderlande's CustomerCenters (CC's)and theircustomers.Global Spare Partsdepartment iscreatinga Center of Competence in ourGlobal Capability Center at Pune, India. Global Spare Partsisorganized in three departments.

GlobalSpareParts

• SparePartsMarketingmanagesthesparepartsproductportfoliotoimprovethepartsvalue propositiontotheVanderlandeCC'sandCustomers.TheactivitiesincludeProductLifeCycle managementwithastrongfocusondigitalizationandB2Be-commerce.Theteammanagesthe globalpricing,productcontentand builds a strongrelation within- and externalstakeholders.

• GlobalSupportsupportstheglobalcustomerbasewithsparepartsofferingsthroughoutthelifetimeofthematerialhandlingassets.Thisincludesthedevelopmentofinitialspareparts packages andday to day technical andcommercialspare partssupport. The departmentadvises customers tooptimizetheon-site stock availability.

• SparePartsLogisticsmanagesthecentralpartswarehouseandisresponsibleforallin-andoutbound warehouse activities. They manage stock-levels, lead-times and on-time shipmentanddeliveryofpartsfromsuppliersanddeliveriestotheglobalVanderlandecustomerbase

What you bring:

• Atleastabachelor'sdegree,preferablyBusinessAdministrationorasimilar

• Relevant5-7years'experienceinaB2Btechno-commercialenvironment.

• Experience inSparePartsOrderManagement.

• KnowledgeofMaterialPlanningandInventoryManagement

• Musthavegeneraltechnicalknowledgeofspareparts&abletoreadtechnicaldatasheetsanddrawings

• Goodnegotiation skillstodeveloplocalbuying

• StrongadministrationalskillswithknowledgeofMicrosoftOffice(specificallyMSExcel)

• ExperiencewithERP

• GoodcommandoftheEnglishlanguage(SpeakingandWriting)

• Experience inhandlingmultiple tasksina high-energyoffice

• Proactiveandcustomerservice-minded

• Strong workethicandinitiative,whowouldlike togrow anddevelopwithinthe organization

• Takesfullownershipandresponsibilitiesoftheirassignments

• BelieveinSelf-alignmentwithallstakeholders

About Vanderlande:

Vanderlande makes automated systems that handle baggage at airports and sort parcels in logistics networks around the world. At airports, our technology manages the complete bag journey: from check-in and security screening through to the reclaim belt. In parcel logistics, our systems power the networks that get packages to customers doors.

At Vanderlande, you will find the space to aspire, to grow, and to achieve something that matters, with people who bring out the best in each other.

Website:

What we offer:

Working at Vanderlande comes with the support and space to grow, achieve, and enjoy the journey. Here is what that looks like in practice:

• Competitive Salary Package
• 30 days of annual leave (pro-rated from the start of the financial year), including:
  • 22 paid leave days
  • 8 sick/casual leave days
  • Applicable government holidays
• Flexible and hybrid working model that promotes work-life balance.
• Access to Vanderlande Academy and a wide range of learning and development programs to enhance your skills
• Comprehensive medical insurance coverage, including parental coverage
• Opportunities to participate in diverse Vanderlande communities, networks, and employee initiatives
• Opportunity to collaborate globally.

How we work

We work by three values: Every day better, We care, and Team play. In practice, this means we drive customer success, lead with transparency, celebrate what we achieve together, and do what we say.

Ready to apply

Are you interested in this position Apply directly via our careers page with your CV/Resume.

Diversity & inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.