Are you our new Spare Parts Coordinator with a passion for customer service, operational efficiency, and delivering high-quality order handling
At DESMI, you will play a key role in supporting our Global Spare Parts function by ensuring timely quotations, accurate order processing, and excellent customer support. Working closely with colleagues across local offices, logistics, finance, and sales, you will help maintain a smooth and efficient flow of spare parts operations worldwide.
DESMI is a dynamic and innovative company where collaboration, continuous learning, and professional development are at the core of our culture. In this role, you will have the opportunity to strengthen customer relationships, improve operational processes, and contribute to a high-performing global team.
Ideally, We Are Looking For Someone Who Is
- Customer-focused
- Detail-oriented
- Collaborative
A glimpse into the role
Responsibilities
As a Spare Parts Coordinator, you'll play a crucial role in ensuring efficient handling of spare parts operations and delivering high service quality to customers and internal stakeholders. Your primary responsibilities will include:
- Quotation Management: Prepare, issue, and follow up on spare parts quotations aligned with customer needs and company pricing policies.
- Order Handling & Execution: Manage customer orders from receipt to delivery, ensuring accuracy, timeliness, and compliance with agreed terms.
- Customer Support: Act as the primary point of contact for spare parts inquiries, delivering responsive and professional service.
- Cross-functional Coordination: Collaborate with local offices, logistics, finance, and sales teams to clarify scope, availability, and delivery timelines.
- Delivery & Documentation Control: Track shipments and ensure all documentation (order confirmations, shipping documents, invoices) is accurate and delivered on time.
- Financial Coordination: Monitor credit limits and work with Finance to avoid delays related to unpaid invoices or order holds.
- Data & System Management: Maintain accurate records in ERP and CRM systems, ensuring data integrity across processes.
- Process Improvement: Contribute to optimizing workflows and implementing best practices in order handling and customer service.
- Operational Alignment: Support coordination across teams, especially during transitions or organizational changes.
Your next opportunity starts here
We're looking for a proactive and structured professional who understands customer service and supply chain processes and wants to contribute to a high-performing global team.
We Also Imagine That You
- Have 23 years of experience in customer service, order coordination, or spare parts handling, preferably in a technical or industrial environment.
- Possess a solid understanding of order fulfillment and supply chain processes.
- Have experience working with ERP or CRM systems and are proficient in Microsoft Office.
- Demonstrate strong communication and stakeholder management skills across functions and regions.
- Work in a structured and detail-oriented manner with strong organizational skills.
- Are capable of managing multiple priorities in a fast-paced and evolving environment.
- Are fluent in English; additional languages are considered an advantage.
- Are willing to relocate to Hyderabad or live near the office (Adibatla).
What We're About
But we're more than just pumps. At DESMI, we believe teamwork and innovation drive success.
When You Join DESMI, You Can Expect
- A collaborative and supportive team environment
- Opportunities for continuous learning and development
- The chance to contribute your ideas and make an impact
- A company focused on sustainability and innovation
We are a flat organization with an open-door policy, where ideas are valued, and initiative is encouraged.
Ready to apply
If you're a dedicated and motivated individual seeking a challenging and rewarding career where you can contribute to a more sustainable future, we encourage you to apply. If you have any questions please contact Naveen Kumar Karampudi ([Confidential Information]).
We review applications on a rolling basis, so apply as soon as possible.
