Spanish Language Executive

Job Title: Spanish Language Executive

Job Description:

Looking for a customer call analyzer & transcribers. Who can handle Sales/Service/Technical support calls and provide a quick view of a call's outcome and what the next step should be for the representative. Take minutes of meetings, keep a record of all topics covered and give everyone visibility inside the composition of the call to diagnose areas of improvement/ provide solutions.

Key Responsibilities:

• Good Written and Verbal communication in English and Spanish.
• Good understanding of Spanish & American accents.
• Should be able to translate calls between English and Spanish speaking customers/resources/employees.
• Understand the purpose of calls and perform call monitoring.
• Take clear and informative notes/MOMs of all calls and should be able to decide which discussed point is important and needs to be addressed.
• Keep on asking for reviews and feedback from customers/employees.
• Ensuring quality work is delivered within defined timelines.
• Perform other duties as assigned.

Qualifications:

• Any graduate
• Certification in Spanish/English translation

Experience:

• Upto 1 Year

Job Location:

• Pune

Job type:

• Full time
• Rotational working
• Extra bonus paid for weekend work if needed