ob Title: Guest Relations Executive (GRE) – Spa & Wellness
Location: BPTP Sales Gallery, Faridabad
Department: Sales / Customer Experience
Job Purpose:
To deliver a premium spa & wellness experience at the Sales Gallery by engaging clients, showcasing wellness offerings, and supporting the sales team in enhancing the overall customer journey.
Key Responsibilities:
- Welcome and assist clients visiting the Sales Gallery with a hospitality-driven approach
- Handle and promote the spa & wellness vertical, including explaining services, facilities, and benefits
- Conduct walkthroughs of wellness zones (spa, relaxation areas, etc.)
- Coordinate with the sales team to align wellness offerings with client expectations and project positioning
- Maintain high standards of ambience, hygiene, and presentation in wellness areas
- Manage client appointments, queries, and follow-ups related to spa/wellness services
- Support in organizing wellness-focused events, demos, or engagement activities at the gallery
- Ensure accurate recording of visitor data and feedback related to wellness experience
Candidate Profile:
- Graduate (Hospitality / Spa / Wellness background preferred)
- 2–5 years of experience in spa, wellness centers, luxury resorts, or hospitality
- Strong understanding of spa services, wellness concepts, and guest experience standards
- Excellent communication and interpersonal skills
- Well-groomed, presentable, and customer-focused
- Ability to handle premium/HNI clientele
Preferred Background:
- Experience in Spa Resorts / Luxury Wellness Centres / 5-star Hotels
- Certification or exposure to wellness/spa therapies (added advantage)
Key Skills:
- Guest Experience & Hospitality
- Spa & Wellness Knowledge
- Communication & Presentation
- Client Handling (HNI)
- Coordination & Service Excellence
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