Solutions Success Executive

Solutions Success

Solutions Success Executive

Kozhikode, Kerala Full-time 1–2 yrs

Home→Careers→Solutions Success Executive

At TechBrein, the Solutions Success Executive (CSE) ensures that customers get the maximum business value from our solutions and services. The CSE is the primary non-technical point of contact for clients - responsible for smooth onboarding, relationship nurturing, ROI tracking, and coordination. In addition, the SSE contributes to sales support and lead generation activities.

Responsibilities

• Lead customer onboarding , ensuring a smooth handover from Sales/Pre-Sales and helping clients get started with our services.
• Understand customer goals and align TechBrein's solutions to deliver measurable ROI and value realization .
• Act as the customer's advocate within TechBrein - proactively communicating updates, timelines, and next steps.
• Conduct periodic check-ins and business reviews to assess satisfaction and adoption.
• Ensure timely renewals and drive long-term client retention.
• Track customer health and flag risks to relevant internal teams.
• Collect and document customer feedback, escalating improvement areas.
• Support customer NPS/CSAT surveys and ensure continuous improvement.
• Assist the sales team by following up with warm leads, inbound inquiries, and renewals.
• Coordinate sales meetings, prepare proposals, and maintain accurate CRM records.
• Re-engage past clients or cold leads with structured outreach campaigns.
• Liaise with technical, delivery, and support teams on client requests - without handling technical issues directly.
• Track progress of service deliverables and keep clients informed.
• Maintain clear records of all client interactions and updates in CRM.
  
  

Requirements

• Bachelor's degree in Business, Communications, or related field.
• 1-2 years experience in customer-facing roles (customer success, account management, or sales support).
• Strong communication and relationship-building skills.
• Organized, proactive, and detail-oriented.
• Familiarity with CRM platforms, Email & Work collaboration tools.
  
  

Apply Now

img:first-child]:pt-0 data-[size=sm]:gap-3 data-[size=sm]:py-3 data-[size=sm]:has-data-[slot=card-footer]:pb-0 *:[img:first-child]:rounded-t-2xl *:[img:last-child]:rounded-b-2xl>

Job Details

DepartmentSolutions Success

LocationKozhikode, Kerala

TypeFull-time

Experience1–2 yrs

Apply Now

More Opportunities

Other Open Positions

View all

img:first-child]:pt-0 data-[size=sm]:gap-3 data-[size=sm]:py-3 data-[size=sm]:has-data-[slot=card-footer]:pb-0 *:[img:first-child]:rounded-t-2xl *:[img:last-child]:rounded-b-2xl h-full hover:border-primary/50 transition-all duration-200 hover:shadow-md>

Talent Acquisition Specialist

Kozhikode, Kerala Full-time

View Details

img:first-child]:pt-0 data-[size=sm]:gap-3 data-[size=sm]:py-3 data-[size=sm]:has-data-[slot=card-footer]:pb-0 *:[img:first-child]:rounded-t-2xl *:[img:last-child]:rounded-b-2xl h-full hover:border-primary/50 transition-all duration-200 hover:shadow-md>

Regional Sales Lead

Kozhikode, Kerala Full-time

View Details

img:first-child]:pt-0 data-[size=sm]:gap-3 data-[size=sm]:py-3 data-[size=sm]:has-data-[slot=card-footer]:pb-0 *:[img:first-child]:rounded-t-2xl *:[img:last-child]:rounded-b-2xl h-full hover:border-primary/50 transition-all duration-200 hover:shadow-md>

Content Writer

Kozhikode, Kerala Full-time

View Details

img:first-child]:pt-0 data-[size=sm]:gap-3 data-[size=sm]:py-3 data-[size=sm]:has-data-[slot=card-footer]:pb-0 *:[img:first-child]:rounded-t-2xl *:[img:last-child]:rounded-b-2xl h-full hover:border-primary/50 transition-all duration-200 hover:shadow-md>

Motion cum Graphic Designer

Kozhikode, Kerala Full-time

View Details

img:first-child]:pt-0 data-[size=sm]:gap-3 data-[size=sm]:py-3 data-[size=sm]:has-data-[slot=card-footer]:pb-0 *:[img:first-child]:rounded-t-2xl *:[img:last-child]:rounded-b-2xl h-full hover:border-primary/50 transition-all duration-200 hover:shadow-md>

Junior Mobile App Developer

Kozhikode, Kerala Full-time

View Details

img:first-child]:pt-0 data-[size=sm]:gap-3 data-[size=sm]:py-3 data-[size=sm]:has-data-[slot=card-footer]:pb-0 *:[img:first-child]:rounded-t-2xl *:[img:last-child]:rounded-b-2xl h-full hover:border-primary/50 transition-all duration-200 hover:shadow-md>

Full Stack Developer

Kozhikode, Kerala Full-time

View Details

View all