Role Context
This role is required for the Cloud and Digital Practice. The person should bring familiarity with areas such as Cloud, Full Stack Engineering, SRE, Cybersecurity, and related digital engineering capabilities. Prior experience in solutioning for customer requirements in these areas will be important.
The person should also appreciate the role of AI in modern engineering and delivery contexts. Working knowledge of AI-led or AI-enabled solutions will be preferred, though not mandatory. The key expectation is that this person should be able to speak with customers, understand requirements quickly, work with internal and external SMEs, and turn around practical, feasible solutions in a very short time.
In addition to solutioning, the person must ensure seamless delivery by coordinating with mentors, SMEs, operations, sales, and customer stakeholders. The role is execution-focused and is expected to bring speed, structure, ownership, and closure across the requirement-to-delivery cycle.
Role Purpos
eOwn execution-oriented solutioning and program orchestration, translate sales requirements into feasible program solutions, leveraging internal and external mentors as needed, coordinate delivery readiness, and manage program execution governance to ensure quality, timeliness, and customer satisfaction
.
Key Responsibiliti
es1) Solutioning Suppo
rtRequirements Solution Proposal Inpu
- tsParticipate in discovery calls initiated by Sales; capture requirements, constraints, outcomes, and success criteri
- a.Draft solution/program design including curriculum outline, delivery model, effort estimates, faculty plan, and assessment
- s.Coordinate with external mentors/SMEs to strengthen solution quality where neede
- d.Prepare structured inputs for proposals/SOWs and internal approval
s.2) Program Orchestration & Delivery Readine
- ssCreate delivery plans and readiness checklists covering mentors, content, labs/tools, schedules, and logistic
- s.Coordinate with operations to ensure program setup, communications, onboarding, and trackin
- g.Ensure smooth handoff from pre-sales into delivery executio
n.3) Delivery Governance & Issue Resoluti
- onRun weekly program governance calls; track risks, issues, and closure
- s.Manage delivery escalations and firefighting to protect customer experienc
- e.Ensure corrective actions and post-mortems are documented and applie
d.4) Mentor / SME Coordinati
- onIdentify faculty and mentor needs; onboard external mentors if required; manage availability and performanc
- e.Ensure mentor engagement aligns with the solution plan and quality expectation
s.5) Customer Coordination Delivery-faci
- ngMaintain delivery stakeholder communication with program managers and L&D coordinators for schedules, updates, and executio
- n.Capture feedback during and after delivery; ensure action items are close
d.6) Reporting & Hygie
- neMaintain accurate trackers/CRM updates for requirement status, solutioning progress, delivery readiness, incidents, and escalation
- s.Participate in weekly reviews with crisp data and action plan
- s.Success Indicato
- rsHigh-quality proposals and solutions produced quickly with minimal rewor
- k.Delivery readiness achieved on time, with reduced last-minute chao
- s.Low incidence of escalations and faster resolution cycle time
- s.Stakeholders rate coordination and execution as reliable and responsiv
e.
Skills & Experie
- nceStrong program/project management discipline, crisp communication, and closure orientati
- on.Familiarity with Cloud, Full Stack, SRE, Cybersecurity, and digital engineering practic
- es.Ability to understand customer requirements and convert them into feasible learning/program solutio
- ns.Good technical breadth, not necessarily deep specialist expertise, with the ability to work effectively with SM
- Es.Appreciation of AI-led changes in engineering, delivery, productivity, and modern technology practic
- es.Comfortable coordinating external mentors and internal tea
- ms.Strong documentation and stakeholder management in execution contex
- ts.Willingness to travel as requi
red
