Job Description

A Solutions Manager - Affluent delivers customised CMS and digital banking solutions for affluent clients while driving revenue, product adoption, and service quality.

Ensures seamless client onboarding by coordinating across internal teams and validating solution readiness.
Monitors performance of implemented solutions to maintain reliability and client satisfaction.
Identifies crosssell and upsell opportunities across cash management, digital banking, and investment products.
Collaborates closely with compliance and technology teams to uphold regulatory standards and solution integrity.
Resolves client issues promptly through proactive communication and structured problemsolving.
Supports continuous improvement initiatives that enhance client experience and strengthen longterm relationships.