Solutions Engineer

About Us:

Moxo helps businesses streamline their business service interactions and deliver exceptional client experiences for the digital age. The Moxo platform streamlines client onboarding & servicing workflows across a diverse set of industries including financial services, real estate, consulting, legal, accounting, and healthcare, and more. We work with many of the world's leading financial institutions such as Citibank, FIS, BNP Paribas, Standard Chartered, and more.

We were founded in 2012 by Subrah Iyar (co-founder, CEO WebEx) and Stanley Huang (senior director engineering, WebEx) with a fundamental quest – to reimagine the way business service is done in the age of mobility. If this excites you, we'd love for you to join us!

The Role:

The Solutions Engineering team is responsible for the product solution design, success, and expansion of Moxo's strategic business accounts & partnerships. For each account, this includes guiding consultative product design discussions, integrations into existing applications & workflows, technical implementation, solution architecture reviews, and ongoing account management.

As a Solutions Engineer, you will:

• Lead consultative, technical solution design discussions for strategic accounts.

• Guide accounts through solutions for their business service workflows based on business and technologyrequirements, including integrations with their existing applications.

• Drive strong implementation, adoption, retention, and growth of your accounts.

• Serve as a product & platform expert for your accounts.

To be successful in this role, you must apply your strong product thinking and problem solving skills, and take a consultative approach in advising accounts. You will guide these accounts on how Moxo can be embedded into their existing product to streamline their business service journey. You will also be a key advisor to the Moxo product team by identifying strategic market needs.

Core Responsibilities:

• Be accountable for key business accounts through all stages including initial solution design, successful utilization & expansions to new implementations.

• Understand your customer's pain points, product, and workflow to architect efficient solutions for them using the Moxo platform.

• Design solutions to embed interaction flows into existing web and mobile applications using the platforms SDKs and APIs.

• Build custom demo and integration flows using the platform's SDKs/APIs as well as prototyping tools.

• Lead technology review processes including technical architecture presentations and RFPs.

• Support the deployment and implementation of POC and Pilot phases with your customers.

• Orchestrate across product, engineering, customer success, and solutions architects when necessary to meet your customer's needs.

• Maintain a deep understanding of Moxo's platform and integrations using Moxo's APIs and SDKs.

What We Value:

• Bachelor's Degree in Computer Science or Engineering.

• 2+ years of experience in a technical consulting, product or engineering role

• Excellent product thinker and problem solving mindset

• Excellent analytical, communication & presentation skills in speaking to both a technical and business audience.

• Knowledge of integration methodologies involving REST APIs, SDKs, and web-hooks.

• Understanding of technical architecture.

• Ability to understand and evaluate a customer's business needs.

• Ability to collaborate across teams and learn new concepts on the job.

• Knowledge of the iOS and Android development platforms is a plus.