Solutions Consultant CX/CCaaS & Agentic AI

Solutions Consultant – CX & Agentic AI

Location: Hyderabad, India | Experience: 4–8+ Years | Full-Time

Pronix.ai is hiring a customer-facing Solutions Consultant – CX & Agentic AI to partner with our Sales team and drive enterprise AI and CX opportunities from customer discovery through POC and production pilot.

Key Responsibilities

Lead customer discovery, use-case identification, solutioning, and technical presentations.

Design Agentic AI, Conversational AI, Voice AI, Contact Center AI, and GenAI solutions.

Build and demonstrate demos, prototypes, POCs, and production pilots.

Develop solution architectures, integrations, proposals, RFP responses, and SOW inputs.

Partner with Sales and Delivery to move opportunities from discovery to production implementation.

Platforms

Kore.ai | Amazon Connect/Lex | Azure AI/Microsoft Copilot Studio | NICE CXone/Cognigy | Google CCAI/Dialogflow CX | Genesys Cloud CX | Salesforce Agentforce | Google Gemini Enterprise

Skills

Strong understanding of AI Agents, LLMs, RAG, Voice AI, Agent Assist, Prompt Engineering, APIs, enterprise integrations, and CX/CCaaS architectures.

We are looking for someone who can discover, solution, demonstrate, and build — turning enterprise AI opportunities into working POCs, pilots, and production solutions.

Discovery → Solutioning → Demo → POC → Pilot → Production